Associate Operations Manager, Service Operations, Labs

About this role

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on-site role with a 100% in-office expectation.

You’re excited about this opportunity because you will…

• Foster a safety-first approach to all things Service

• Lead a team of new and experienced technicians to maximize uptime of all Operations assets

• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms

• Track technician productivity to ensure we are good stewards, maximizing our limited resources

• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level

• Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs

• Track KPIs and explain variances

• Maintain accountability and uptime of all tools and equipment to support Service Operations

• You may flex to nights or weekends to oversee and spot check the team and support the operation.

We’re excited about you because you have…

• 6+ years in service operations, field service, or technical operations

• 2+ years leading service technicians or field teams, with ownership of performance and execution

• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)

• Comfortable operating in fast-paced, ambiguous environments and driving results through others

• Experience scaling operations, launching new markets, or supporting infrastructure buildouts

• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)

• Mobile/field service background (preferred)

• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)

• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)

• Believe in 1% improvement every day

• Valid U.S. drivers license required and a successful completion of MVR required

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $101,400 — $149,000 USD

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $101,400 — $149,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empat

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