Associate Director Process & Systems Steward, V&I Operations (AD, PS)

About this role

Job Description

The Associate Director Process and Systems Steward, V&I Operations, Process and Systems (AD, PS) is a role within Global Medical and Value Capabilities (GMVC) in Value and Implementation (V&I) that reports directly to the Director, V&I Operations, Process and Systems Lead. The AD, PS is an integral member of the V&I GMVC Operations team serving as a subject matter expert around Process and Systems and is held accountable for assisting and driving execution of the Medical Operations vision.

The AD, PS participates in several of the following core V&I global initiatives and assumes varying degrees of project leadership: 1) accountable for the end-to-end stewardship of key Value and Implementation (V&I) processes that promote operational efficiencies and achievement of V&I priorities and objectives 2) partners with business stakeholders, process owners, other Global Medical and Value Capabilities (GMVC) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and 3) accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in Value and Implementation for all therapeutic areas, including tight collaboration with or direct management of Process and Systems Coordinators to accomplish the end-to-end objectives. The AD, PS possesses strong communication and collaboration skills and the ability to execute innovative ways of working within a complex matrix environment. 

Responsibilities and Primary Activities

Leadership • Understands the mission and vision of V&I as a science-driven and patient-committed organization

• Attends GMVC Operations Leadership Team meetings, as appropriate, as delegate for the Director, Process and Systems

• Stays current with key initiatives across GMVC Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization

• Exhibits deep subject matter expertise and strong business acumen

Process and Systems • Serves as Process & System Steward for multiple processes and systems leveraged by GMVC as assigned

• Successfully partners within V&I and across business functions and therapy areas to make effective business process decisions

• Solves complex problems with efficient solutions and escalates risks and issues as appropriate

• Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives

• Is a key partner in the evaluation and selection of systems technology, partnering with IT

• Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems

• Maintains up-to-date process and system documentation that is easily consumable per team standards 

• Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management

• Plays a key role in process and systems governance to inform V&I priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing

• Partners with other V&I Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems

• Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system

• Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal

• Responds and complies with any program investigations, audits, or assessments working closely with GMVC Standards Director on the control plan and any audits of the process

• Ensures efforts and priorities align to overall GMVC Strategic Initiatives while focusing on efficient, effective process execution

• Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

  Required Minimum Qualifications, Skills, & Experience: • Bachelor’s degree in life sciences, business, or healthcare + 5 years of relevant Medical Affairs experience (e.g., Process and Systems, V&I GMVC Operations)

• Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution

• Expertise leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems

• Attention to detail, excellent communication skills, and the ability to work independently, escalating risks and issues as appropriate

• Demonstrated success in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems that require a high level of independent judgement and initiative

• Ability to identify the most efficient and effective way to implement new services

• Proven ability to innovate and think non-traditionally

• Strong business acumen with the ability to judge whether ideas are likely to lead to compliant and value-adding customer solutions

• Deep understanding of the environment, evolution, and global nature of Medical Affairs

• Strong personal integrity and high ethical standards

• Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment

• Detail-oriented nature

• Experience as a member in cross-functional, global initiatives in a complex matrix

• Strong decision-making, problem-solving, and analytical skills, with ability to innovate with practical solutions for complex issues

Required Skills: Business Acumen, Compliance Governance, Global Coordination, Medical Affairs, Medical Knowledge, Medical Operations, Meeting Management, Process Implementations, Project Leadership, Standard O

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