Associate Director of Client Success – Launch Accelerator

About this role

We're committed to bringing passion and customer focus to the business.

Trinity Life Sciences is hiring a Client Success Associate Director   within the Digital and AI Solutions group.   This role is a unique opportunity to help clients bring therapies to market faster by using   cutting-edge   technology . You will   serve as the primary partner   to Trinity’s   Launch Excellence team   and as a trusted partner to   clients   in   adopt ing   and operationaliz ing   Trinity’s   GenAI-powered   launch planning and management platform ,   Launch Accelerator .   You ’ ll   ensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables best ‑ in ‑ class launch execution.   The ideal candidate   enjoys working cross-functionally with clients, has deep   expertise   in launch planning and execution, and is comfortable using and selling technology.   

Key Responsibilities

Product Expertise  

• Act as   the Launch Accelerator product expert serving as a valuable resource to   help   both existing and prospective   clients maximize the value of the   application .   

• Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience.  

Client Onboarding & Enablement  

• Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator’s core   functionality,   workflows,   reports &   dashboards, and collaboration features.  

• Train cross-functional   stakeholders   and support adaptation for various launch   models.  

• Understand   client   team’s key needs and find new and unique ways for Launch Accelerator to fulfill them.  

• Coach users on best ways to use LA to their advantage, keeping in mind client value areas .  

Ongoing Client Success ,   Value Realization , and Continuous Improvement  

• Act as   day -to-day point of contact   for client questions and tech support.  

• Proactive   client   support through regular meetings to   gain feedback, share   updates   and   s trengthen alignment and communication .  

• Capture client feedback and collaborate with product   teams   to advocate for clients and help strengthen our value pipeline of new capabilities.  

• Support testing of new features.  

Own Support Materials and Onboarding Toolkits   

• Ensure training and support materials   are continuously updated to help clients maximize the value of Launch Accelerator .  

• Translate feedback into product enhancement suggestions /requirements   and collaborate with Product   Management for prioritization and inclusion in the roadmap  

Client Growth & Expansion   Responsibilities  

• Identify   expansion opportunities   within LA and   LEx   and promote multi ‑ launch usage.   Identify   broader opportunities to Trinity’s products and services.  

• Build trusted relationships to uncover needs.  

• Support   renewal and upsell   conversations .  

• Track client growth metrics.  

Qualifications  

Required:  

• 5+   years   p harma/ biotech    experience   with exposure to launching new product   s a nd or PMO experience in life sciences  

•   3+   client-facing   experience supporting SaaS product adoption,   growth   and usage  

• Strong project management and communication   skills   with client facing representation  

• SaaS, digital transformation experience  

Preferred:  

• Direct experience   participating   and/or leading one or more launches in life sciences   

• Exposure and   familiarity   with project management principals and tools that are used to drive large scale, multi-year projects  

• Proclivity for selling and inspiring interest in technology  

Company Culture  

At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work cross ‑ functionally, continuously improve, innovate with purpose, and foster respect and inclusion .  

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com .

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $125,000 . In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Inclusion & Engagement (I&E)

Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By

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