Associate Director, Health IT Liaison Team Lead

About this role

Career Category Information Systems Job Description 21HOW MIGHT YOU DEFY IMAGINATION?  

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.  

Medical Value and   Population Health   ( MVPH )   Associate Director   – Health IT   Team   Lead  

Live  

What you will do  

L et’s do this. Let’s change the world. Medical Value and Population Health   (MVPH)   supports appropriate   product   coverage and patient access by engaging payers, pharmacy benefit managers, integrated delivery networks,   health systems,   and other healthcare decision makers across the U.S. healthcare system.  

Within MVPH, the Health IT team operates as   an above-brand , customer-facing function that uses approved materials   to   help health systems identify, evaluate, and expand the capabilities of their   existing   EHR   tools to close gaps in patient care. This position offers a unique and   highly visible opportunity to lead that work and help shape Amgen’s evolving Health IT strategy.  

The Associate Director – Health IT   Team   Lead plays a pivotal role in leading a team of Health IT Liaisons and executing Amgen’s Health IT strategy. This position ensures   that   the team operates in alignment with corporate objectives and contributes to improved patient outcomes.  

This role is both strategic and operational, serving as a coach   and people leader   who manages and develops the Health IT Liaison team. The Associate Director will drive adoption of Amgen’s Health IT initiatives, oversee execution of account plans, and ensure compliance with all   applicable   standards.  

The position requires   deep EHR   technical   expertise and   strong leadership   with   a focus on building team capabilities. The Associate Director will evaluate performance, provide feedback, recognize high achievement, and identify training needs in partnership with training teams.   The individual   will also lead the team through organizational and technological changes, ensuring adaptability and resilience in a dynamic environment.  

The Associate Director will collaborate closely with Medical Value and Access, Medical Science Liaisons, and   other   cross-functional partners to integrate population health strategies and value-based initiatives. This includes supporting   healthcare   organizations focused on quality improvement, care management, and patient engagement to drive meaningful impact on health outcomes.  

Responsibilities:  

• Lead, coach, and develop the Health IT Liaison team to ensure effective execution of account plans, adherence to compliance standards, and continuous improvement.  

• Evaluate performance, provide constructive feedback, recognize achievement, and identify training needs; partner with training teams to design and deliver programs.  

• Lead national training initiatives, including new hire onboarding and ongoing team learning programs  

• S upport the Health IT Liaison strategy, messaging, tools, & field teams’ training for EHR initiatives supporting CV and Bone therapeutic areas ,   with the expansion efforts   within the   Oncology, Inflammation, and Rare Disease  

• Work with third-party vendors to facilitate the internal legal, regulatory and medical review of marketing materials via the Materials Approval and Compliance (MAC)  

• S tandardize, deploy , and execute   the Health IT strategy   in collaboration with the Director .  

• Lead a ccount planning and management   efforts   for   priority   IDN   and   P ayer   accounts.  

• Manage the customer accounts prioritization process for the Health IT Liaisons  

• Collaborate   with cross-functional medical and commercial account teams to gather customer insights   to inform internal strategy .  

• Partner with Medical and IDN Strategy Team leads and other cross-functional partners to   align initiatives and   assess national opportunities .  

• Confidently engage customers using appropriate methods and MAC approved materials/messaging  

• Ensure   effective use of CRM tool s   to manage   schedules, track activities, and document customer interactions.  

• Contribute to   cross-functional workstreams   that advance   business initiatives as requested  

• Evolve future Health IT Liaison strategic and executional plans   in alignment with   medical and brand strategic plans  

• Provide   input   on targeting strategies, Key Performance Indicators   (KPIs) , and   Plans of Action ( POAs )  

40-50 % travel may be required  

Win  

What we expect of you  

We are all different, yet we all use our unique contributions to serve patients. The technically astute professional we seek is a collaborative partner with these qualifications.  

Basic Qualifications:  

•   Doctorate degree OR  

• Master’s degree and   4   years of experience in Health IT life science role.  

OR  

• Bachelor’s degree and   6   years of experience in Health IT life science role.  

OR  

• Associate’s degree and   12   years of experience in Health IT life science role. OR   

• High school diploma / GED and 1 4   years of experience in Health IT life science role.  

Preferred Qualifications:  

• Bachelor's degree in informatics  

• Strong   business acumen , analytical skills, and critical thinking ability  

• Experience in pharmaceutical/biotech industry  

• Strong   understanding of IDNs and key partners  

• Deep understanding   of EHR systems within IDNs  

• Experience   in population health management and implementation science  

• Experience successfully managing and motivating direct reports  

• Ability to effectively manage complex   account s   and

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