Associate Director, AI Next Frontiers for Patient Engagements

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Data Analytics & Computational Sciences

Job Sub Function: Data Science

Job Category: People Leader

All Job Posting Locations: Titusville, New Jersey, United States of America

Job Description: We are searching for the best talent for Associate Director, AI Next Frontiers for Patient Engagements

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine  

Johnson & Johnson Innovative Medicine is searching for an Associate Director, AI Next Frontiers for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across our key Therapeutic Areas (TAs).

Our team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do through a culture that thrives on innovation, teamwork, and bold thinking. Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring extraordinary talent, and shaping the future of pharmaceutical AI solutions.

Purpose: The Associate Director, AI Next Frontiers for Patient Engagements will lead our AI transformation journey with a primary focus on elevating the patient solutions and experience through the strategic application of AI for an outstanding, patient-focused fulfillment and adherence experience that serves the patients, improves care, and positions JJIM with a sustained competitive advantage. To accomplish this, they will need the ability to influence decision making at senior levels while working collaboratively with teams across the JNJ IM organization.

You will be responsible for: • Lead day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others, to shape and evolve the patient solution roadmap.

• Be the end to end product owner and single point-of-contact for AI/ML solutions supporting patient support services (including Patient Engagement.AI) for the chosen TA.

• Lead the partnership with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions.

• Lead identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.

• Lead the ongoing 'use case centric' evaluation of data sets and methodologies to improve predictive capabilities.

• Determine the impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing.

• Advocate for change and foster progress in new ways of thinking regarding the role of AI within patient support services.

Qualifications / Requirements: • A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.

• A minimum of a Bachelor’s degree is required. Master degree preferred.

• Experience with handling budget responsibility of over $2M annually

Competencies: • Demonstrated ability to influence senior stakeholders and drive alignment.

• Prior experience integrating and analyzing healthcare claims, electronic health records, lab results, specialty pharmacy, SDOH/consumer, and patient hub data.

• Demonstrated, hands-on use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in their daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.

• Hands-on experience in predictive analytics and machine learning techniques (e.g. supervised, unsupervised, deep learning) and their real-world applications is preferred.

• Demonstrated experience in driving adoption and sustained usage of AI solutions in field.

• Outstanding employee coaching skills and demonstrated ability to lead and develop a team.

• Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities.

Other: This position is based in Titusville, NJ and will require up to 15% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of

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