Associate Customer Success Manager, AI & SEO

About this role

About Evertune:

Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.

Founded by leaders who helped scale The Trade Desk into the world's leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we're pioneering a new category at the intersection of AI, SEO, and brand strategy.

We raised a $15M Series A led by Felicis Ventures, with support from Eniac, NextView, Roger Ehrenberg, and leaders from OpenAI, Google, Meta, Uber, and more. This gives us the momentum to move faster and build the first enterprise-grade AI marketing suite.

Backed by top-tier VC investors and trusted by forward-thinking brands, we have the resources to scale – but what really defines us is our culture. We move fast, think boldly, and believe the best ideas win regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you'll thrive here.

Your Team:

You'll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune's growth. Our GTM org spans sales, customer success, and marketing – working together to close business, shape strategy, and scale our client base across both brands and agencies. We operate with urgency, clarity, and trust – collaborating closely to drive impact for every partner we work with.

This role will sit at the intersection of customer success, product, and strategy. You'll work directly alongside two of our Senior AI Success Managers to support and service our largest enterprise brand and agency accounts – helping ensure clients are onboarded smoothly, educated on the platform, and set up to get the most value out of Evertune.

As one of the newer members of our CS team, you'll get hands-on exposure to how a venture-backed startup builds in one of the fastest-changing spaces in tech, with direct mentorship from senior team members and close collaboration with product and engineering.

Your Role:

We're hiring an Associate AI Success Manager in our NYC office to support the servicing and success of our high-value customers and agency partners. This is a client-facing role focused on helping clients understand and adopt the platform – with a strong emphasis on responsiveness, clear communication, and translating insights into action.

You'll work closely with two Senior AI Success Managers on our largest accounts, helping with day-to-day servicing, client education, reporting, and account operations. Over time, you'll build toward owning pieces of the client relationship independently.

You'll help clients understand how their brand shows up in AI-generated responses – walking them through insights, answering questions, and helping them see the value Evertune delivers. You should be curious, detail-oriented, and excited to use AI tools yourself to work more efficiently and effectively.

While deep SEO or AI expertise isn't required on day one, you'll be expected to quickly ramp up on how brands show up in LLMs – and how Evertune can help them improve visibility in AI-generated results.

You must be based in the NYC area and available to work in-office 3x/week at our Flatiron location.

Responsibilities:

- Support two Senior AI Success Managers in servicing our largest enterprise brand and agency accounts across onboarding, adoption, and renewal

- Help support onboarding sessions and follow-up touch points that build client confidence and platform adoption

- Educate clients on how their brand shows up in AI-generated responses and how to interpret Evertune's platform insights

- Prepare client-ready reporting, briefs, and recommendations based on platform data and client KPIs

- Act as a responsive point of contact for day-to-day client questions, escalating and coordinating with senior team members as needed

- Help track account health, renewal timelines, and expansion opportunities alongside senior CSMs

- Use AI tools as part of your own workflow to work faster and smarter – from research and data analysis to drafting client materials

- Collaborate with product and engineering to relay client feedback and help shape the roadmap

- Help document and improve CS processes and playbooks as the team scales

Requirements:

- 1–3 years in Customer Success, Account Management, or a similar client-facing SaaS role

- Experience supporting onboarding, renewals, or account servicing for clients, ideally within a team structure

- Strong written and verbal communication skills, with comfort presenting to clients and internal stakeholders

- Genuine curiosity about AI and LLMs, and enthusiasm for using AI tools as an assistant to your own work and problem-solving

- Highly organized, detail-oriented, and comfortable juggling multiple accounts and workstreams

- A collaborative, coachable mindset – excited to learn from senior team members while building toward more ownership over time

- Based in NYC and available to work in-office 3x/week

Nice-to-Haves

- Experience supporting accounts for holding companies or agency groups

- Background in adtech, martech, SEO tools, or content strategy

- Hands-on familiarity with AI/LLM tools (e.g., ChatGPT, Claude, Perplexity) in a work context

Culture & Values

At Evertune, we're building more than just groundbreaking AI products—we're building a culture where speed, insight and humanity go hand in hand. Here's what we value:

- Curiosity: We start with questions, not assumptions, and follow the signal wherever it leads.

- Velocity: We move fast, iterate quickly and prefer learning through doing.

- Empathy: W

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