Associate Credentialing Team Lead

About this role

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Associate Credentialing Team Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

The Associate Team Lead, Credentialing Committee is responsible for coordinating and supporting the organization's credentialing committee operations for flagged provider credentialing and recredentialing files requiring committee review, escalation, or additional investigation. This role coordinates the organization's scheduled Credentialing Committee meetings, typically held one to two times per month, as well as ad hoc and appeal committee meetings as needed, ensuring timely, accurate, and compliant review of complex provider cases across our national behavioral health network. The Associate Team Lead serves as a subject matter expert on NCQA credentialing standards, committee processes, and accreditation requirements while providing day-to-day guidance to credentialing specialists and supporting quality oversight, workflow coordination, and continuous process improvement for committee-bound cases.

What will you do?

Credentialing Committee Operations

• Coordinate and facilitate scheduled Credentialing Committee meetings (typically one to two per month), as well as ad hoc and appeal committee meetings, including agenda development, case preparation, meeting logistics, and documentation.

• Review flagged provider credentialing and recredentialing files to ensure completeness, accuracy, and readiness for committee review.

• Ensure committee decisions are accurately documented and communicated to appropriate stakeholders.

• Monitor timelines for flagged credentialing cases to ensure review within regulatory, accreditation, payer, and organizational requirements.

• Serve as the primary escalation point for complex provider credentialing cases requiring committee review, additional investigation, or appeal.

Team Leadership & Quality Oversight

• Provide day-to-day guidance, coaching, and support to credentialing specialists and contractors.

• Review credentialing files for accuracy, completeness, and compliance with internal policies, NCQA standards, and payer requirements.

• Document committee processes through maintaining committee minutes and file documentation in accordance with credenitaling policy

• Develop and maintain standardized committee workflows, checklists, and documentation processes.

• Support onboarding, training, and ongoing development of credentialing team members.

• Promote consistency and quality across credentialing committee operations.

Stakeholder Collaboration

• Partner with Provider Operations, Compliance, Leadership, Legal, and the Credentialing Department to support credentialing committee activities.

• Coordinate with credentialing verification vendors and internal departments to resolve outstanding file deficiencies.

• Communicate committee outcomes and credentialing decisions to appropriate operational teams.

• Support delegated credentialing activities and respond to internal and external audit requests.

• Serve as the Credentialing Team spokesperson in Credentialing Committee meetings and the expert on credentialing processes in that setting; you’ll be the primary point of detail for the committee

Reporting & Continuous Improvement

• Track committee metrics, including credentialing volumes, turnaround times, pending cases, and committee outcomes.

• Identify workflow inefficiencies and recommend process improvements to enhance operational effectiveness and scalability.

• Maintain credentialing committee records and documentation in accordance with regulatory, accreditation, and organizational requirements.

• Support readiness for NCQA, payer, and regulatory audits by ensuring complete and accurate committee documentation.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.

• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.

• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!

• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• 3+ years of experience in provider credentialing within a healthcare or behavioral healt

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