Associate Banker I (Queensbury)

About this role

Work Location: Queensbury, New York, United States of America Hours: 40 Pay Details: $21.50 - $26.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description: The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope: • Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store • Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently • Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy • Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary • Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers,  and guiding appropriately • Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs • Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions,  and/or referring the customer to appropriate partner to provide solutions • Trains and acts as a mentor to new Tellers • Assists supervisors with daily duties as directed by Store leadership • Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer • Verifies customers' identities by following customer authentication policies &procedures • Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary • Adheres to safe deposit box procedures/operations and guidelines • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times • Accountable for ensuring confidential customer information is securely stored throughout the day • Understands the importance of and follows dual control • Follows all security and audit measures to minimize potential loss • Utilizes bank tools and processes to detect, address and prevent fraud • Expected to complete all required in-classroom training and on-line training by established due dates

Education & Experience: • High school diploma or GED • 1 year teller or cash handling experience preferred • Demonstrated Customer Service skills preferred • Ability to work weekends, evenings, holidays as scheduled • Strong organizational skills • Detail-oriented • Ability to function in a fast-paced and changing environment • Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Frequent Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Continuous Sitting – Occasional Standing – Continuous Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

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