Assoc Director, Field Medical CRM Optimization

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Effectiveness

Job Category: People Leader

All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description: Johnson & Johnson Innovative Medicine, is recruiting for an Associate Director, Field Medical CRM Optimization to be located in Titusville, NJ.

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine  

Purpose: The Associate Director, Field Medical CRM Optimization , reporting to the Director CRM and OmniChannel Optimization, is responsible for delivering CRM, Reporting & Analytics, Veeva Link, and Omnichannel capabilities for the US field-based medical teams. This position will partner with various functions including Field Medical leadership, Operations, AI Platforms, and IT to prioritize, design, and implement solutions. The ability to independently manage multiple deliverables and shifting priorities with strong skills in project management, collaboration, and communication across multiple functions will be key factors for success.

You will be responsible for: • Developing and executing roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities.

• Become the core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.

• Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement. Identify and oversee the resolution of any potential issues impacting systems or business functions.

• Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities. Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.

• Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities.  Serve as lead on Account Management and Profiling projects.

• Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training. Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.

• Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.

• Develop and execute innovative approaches using new or existing processes and solutions. Works with business owners to present new ideas to drive business efficiency and effectiveness.

Qualifications / Requirements:

Education: ·       Minimum of a Bachelor’s degree is required. Master degree preferred.

Experience and Skills:

Required: • Minimum of seven (7) years business or related experience is required

• Ability to prioritize and lead multiple projects is required.

• Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.

• Measure ROI of AI capabilities in CRM specific to field medical teams.

• Translate business goals into AI use cases and modelling. requirements. Ensure proper training and monitor user adoption.

• Pharmaceutical / healthcare experience is required.

• Experience with Veeva, Salesforce.com or other CRM technology is required.

Preferred: • Experience with Medical Science Liaisons or Commercial Operations functions is preferred.

• People management experience is preferred.

• Data analysis and report development (ex. Tableau, PowerBI) experience is preferred.

• Ability to build strong partnerships with all levels across the organization, as well as to interact effectively with senior management is preferred .

• Ability to think strategically about the intersection of technology and business processes and determine new solutions is preferred.

• Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is preferred.

• Understanding of regulatory and health care compliance guidelines with regards to processes and systems is preferred.

Other: • This position will be located in Titusville, NJ and could require some travel to Horsham, PA.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates wh

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