Assistant Store Manager - Merchandising

About this role

The Assistant Store Manager-Merchandising is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability. The Assistant Store Manager-Merchandising is an exempt position, reporting to the Store Manager.

Essential Functions: • Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor. • Proactively plan for new receipts and anticipate the need to adjust product flow accordingly. • Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards • Ensure the timely floor setup, including signage, for promotional events and seasonal business activity • Ensure direction of playbook and seasonal merchandise meetings • Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs. • Lead team to drive the Customer Experience both in store and Omni • Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store • Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner. • Maintain high store associate engagement. Provide efficient, timely communication of policies and other information. • Responsible for addressing all concerns or problems that develop within your team. • Ensure all associates receive and complete all necessary paperwork. • Train support direct reports in correct processes and procedures. • Provide effective coaching, to direct reports. • Conduct timely performance management process and communicate development needs with subordinates. • Set goals and identify areas for improvement for direct reports. • Utilize the corrective action process to consistently document and coach poor performers you identify. • Communicate with direct reports on possible career paths and advancement opportunities. • Develop and promote a diverse team. • Responsible for driving business results and customer experience through strong leadership of team. • Open and close the store, including weekends • Approve select point of sale transactions such as returns and voids. • Resolve escalated customer service issues as needed. • Understand and be able to use and train direct reports on all building operating systems. • Manage and lead entire store when store manager is not available. • Identify store and team needs and drive solutions to enhance store profitability.

Minimum Education & Experience: • Four-year college degree or equivalent combination of education and experience. • Experience in retail management. • Significant leadership experience

Knowledge / Skills Requirements: • Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc). • Excellent leadership, supervisory, analytical and reasoning skills.

Physical Requirements: • Ability to use computer keyboard, standard telephone and other related business equipment. • Must be able to lift up to 72 lbs at floor level and/or team lift when necessary. • Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks. • Ability to stand for long periods of time. • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks • Ability to work at a safe and steady pace.

Reporting Relationships: Supervisor: Store Manager Supervises: Merchandising Team and Operations Team

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