Assistant Service Manager - Audi San Diego

About this role

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Audi San Diego has an opportunity for an   Assistant  Service Manager  to join the Holman family  

We are looking for a hands-on leader who can assist and actively manage the Service Department throughout the day, not simply oversee operations. The ideal candidate will coach and develop our advisors and technicians, monitor workflow and productivity, address issues in real time, and create accountability while maintaining an exceptional customer experience.

* We offer competitive compensation that is commensurate with job-related skills, experience, relevant education or training, and geographic location, in the range of $125,000 - $155,000 USD Annually

Wha t will you do?  

• Offers and ensures that the shop offers the highest level of customer service  

• Assists   the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of   objectives , and maintenance of all service records  

• Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration  

• Through communication, oversight and direction works to ensure employee satisfaction, customer   satisfaction   and return on investment  

• Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators  

• Liaison with the manufacturer; works with factory representative to achieve factory objectives  

• Perform all other duties and special projects as assigned  

What are we looking for • 3+ years of automotive dealership service experience, with at least 1–2 years in a service leadership/management role

• Experience as an Assistant Service Manager, Service Manager, Service Director, or Shop/Service Operations Manager

• Strong understanding of fixed operations, including labor sales, technician productivity, repair orders, warranty, customer-pay and internal work

• Proven experience managing Service Advisors and/or Technicians

• Experience monitoring and improving CSI

• Strong understanding of repair order flow, appointment scheduling, dispatching, and shop capacity

• Experience managing Open-to-Book (OTB), cycle time, productivity, and efficiency

• Experience with CDK or a comparable DMS

Preferred • Audi brand experience

• Audi training or certification

• Experience with Audi Warranty, parts/service operations, and manufacturer programs

• Experience leading process improvements that increased CSI, technician productivity, and/or departmental profitability

#LI-RL1  

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): • Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement

Benefits:

Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings. Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any

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