Assistant Manager of Store Operations

About this role

Additional Considerations (if any):

- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home Department: General FLSA : Exempt

General Function : Supervises and coordinates the activities of employees. Ensures that customer’s needs are met.

Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager

Positions that Report to you: All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities : • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call. • Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow. • Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary. • Assists management in determining specific pricing and blends. • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. • Ensures the store standards for customers service, employee relations, and overall departmental profitability are met. • Ensures compliance with store accounting procedures and reports potential problems. • Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines. • Uses and understands all hardware and software technology in the store. • Assists in forecasting and reviewing the store labor schedule with the store director’s guidelines. • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions. • Directs the ordering of merchandise in their respective areas. • Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. • Assists with replenishing shelf product, designs and constructs displays. • Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities: • Determines the motivational needs of employees and provides the appropriate environment. • Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations. • Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques). • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. • Pursues retail educational opportunities and continuing education whenever possible. Assists in all areas of the store as needed. • Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals. • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). • Handles cash registers. • Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. • Ability to do arithmetic calculations involving fractions, decimals, and percentages. • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience: • High School or equivalent experience. • One

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