Assistant General Manager

About this role

ABOUT THE ROLE Location: Soho Men's store Status: Full-Time Compensation: $70,000-$85,000/yr

Position Summary: The Assistant General Manager is the right hand to the General Manager. They aim to maintain operational efficiencies and improve the overall customer experience. The AGM maintains a working knowledge of all aspects of the store, to be able to provide guidance and support as the business requires. Working alongside the GM and other members of the management team, the AGM will support in establishing a welcoming, motivating and efficient store culture. The Assistant General Manager will work cross-departmentally to provide the best training and development for the staff. Through direct guidance and collaboration with their General Manager, the AGM will take ownership of assigned areas of the business, to best leverage their expertise and overall business acumen. The AGM will be the point of contact for the hiring needs of their store, while working collaboratively with their General Manager and HQ business partners. The Assistant General Manager will be the subject matter expert on assigned areas of the business, while having the knowledge and ability to speak to the overall business in the absence of the General Manager.

RESPONSIBILITIES Primary Responsibilities: • Owns systemic processes as assigned by their General Manager or as the business’ needs require.

• Oversees the hiring needs of their store, while working collaboratively with their General Manager, management team, and HQ business partners.

• Facilitates training and development for all levels of their store, as assigned by their General Manager.

• Helps create & execute development plans in partnership with the General Manager and HQ business partners.

• Manages direct communication with HQ business partners, regarding their assigned areas of responsibilities.

• Acts as a liaison between their store and HQ, in the absence of the General Manager.

• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.

• Maintains a working knowledge of all aspects of the business, to provide guidance or direct support.

• Assists the management team to achieve performance goals and execute standard operating procedures.

• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.

• Executes initiatives designed to improve the customer experience and drive customer satisfaction.

• Oversees and completes opening & closing procedures, as required by the business.

• Guide work activities during the day, as well as before and after normal store operating hours.

• Helps complete store administrative responsibilities including but not limited to scheduling, in-store Human Resource tasks, and payroll.

• Oversight of store maintenance and facilities, in the absence of their General Manager. Ensures store equipment is in good standing, manages vendor communication for any necessary work, while providing timely and effective communication to the General Manager and HQ business partners. 

• Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

  Special Projects/Tasks: • Assist with Inventory counts as business needs require.

• Assist Merchandising team during visual initiatives as required by the business.

• Lead any Store visits in the absences of the General Manager

• Assist with delivering Product Knowledge or Brand Education to store team  

REQUIREMENTS Availability: • Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

  Experience: • 4-5 years of management experience in a customer-facing role.

• 4+ years of retail/apparel operations experience.

• 4+ years leading a team of Managers and/or Supervisors.

• Experience in a commission-based environment is a plus.

  Skills/Abilities: • Thorough communication and comfortable delegating tasks and responsibilities.

• Ability to efficiently multitask and manage multiple projects at once.

• Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.

• Ability to perform business math and simple business accounting.

• Ability to lift and move 25lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE Professional Characteristics: • Organized and detail oriented

• Comfortable with following up and holding themselves and others accountable

• Balanced between Operations and People Management

• Career driven

  Personal Characteristics: • Initiative taking

• Natural born leader

• Reliable

WHO WE ARE Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change thr

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