Assistant Facilities Manager

About this role

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager- Financial Services -JLL

What this job involves:

The Assistant Facilities Manager will support the delivery of best-in-class facilities services across a complex, fast-paced corporate environment supporting a financial services client in New York City. You'll have direct responsibility for day-to-day facility operations within assigned areas while partnering closely with cross-functional teams including Engineering, Security, Workplace Experience, and others. The ideal candidate combines strong operational knowledge with financial acumen, leadership, attention to detail, and a hospitality-driven mindset. You'll be comfortable taking ownership, making informed decisions, managing vendors, interacting with client stakeholders, and operating within a highly regulated and compliance-focused environment. Experience supporting financial institutions, Class A commercial office environments, or similarly complex corporate facilities is strongly preferred.

What your day-to-day will look like: Facilities Operations • Support the Facilities Manager in overseeing daily operations across assigned floors and departments, taking ownership of operational performance and ensuring consistent service delivery • Conduct regular facility inspections to proactively identify maintenance, housekeeping, safety, and workplace experience concerns • Manage work orders from initiation through completion, coordinating preventive and corrective maintenance activities with Engineering and service providers • Support management of building systems including HVAC, electrical, plumbing, lighting, vertical transportation, and fire/life safety • Coordinate shutdowns, after-hours work, repairs, and vendor activities while ensuring operational readiness for executive meetings, client visits, and high-profile events • Identify recurring operational issues, develop sustainable solutions, and immediately escalate potential safety, regulatory, operational, or reputational risks • Participate in emergency response and business continuity activities as required Client & Stakeholder Management • Develop strong working relationships with client stakeholders and serve as a trusted point of contact for facilities-related matters • Respond to client requests with urgency and professionalism, maintaining proactive communication regarding ongoing work, operational impacts, and resolution timelines • Participate in client meetings to provide updates on operational performance, projects, and areas requiring attention • Anticipate client needs and identify opportunities to improve service delivery and workplace experience Financial Management • Support annual operating budgets, forecasts, accruals, variance reporting, and financial planning • Review invoices for accuracy and alignment with approved scopes, contracts, and completed work • Monitor expenses within assigned areas, assist with monthly financial reporting, and provide clear explanations for variances • Obtain and evaluate vendor proposals to ensure appropriate pricing and services • Identify cost-saving opportunities and improved resource utilization while maintaining service quality Vendor & Service Provider Management • Manage day-to-day relationships with service providers including Engineering, Janitorial, HVAC, Electrical, Plumbing, Pest Control, Vertical Transportation, and specialty contractors • Ensure vendors consistently meet contractual scopes, SLAs, KPIs, safety requirements, and client expectations • Conduct vendor performance reviews, validate completed work before approving payment, and coordinate scheduling, building access, and required documentation • Foster strong vendor partnerships while maintaining accountability for performance and results Hospitality & Workplace Experience • Champion a hospitality-first approach to facilities management and service delivery • Ensure employee-facing spaces including conference rooms, pantries, restrooms, common areas, and executive spaces consistently meet established standards • Partner with Workplace Experience, Food Services, Security, Events, and Engineering teams to provide a seamless employee and visitor experience Projects & Operational Improvements • Support and independently manage small to mid-sized facility projects from scope development through completion • Coordinate vendors, track schedules and budgets, and minimize disruption to business operations • Identify opportunities to standardize processes, improve documentation, and increase operational efficiency Leadership & Team Development • Provide day-to-day guidance and support to Facilities Coordinators and junior team members • Promote a culture of accountability, collaboration, hospitality, safety, and continuous improvement • Step in for the Facilities Manager when appropriate and demonstrate readiness to take on increasing responsibility

Required qualifications: • HS diploma • 4+ years of experience in Facilities Management, Corporate Real Estate, Property Management, Building Operations, Workplace Experience, or a related field.  • Experience within financial services, investment banking, Class A commercial office environments, or another highly regulated corporate environment. • Working knowledge of commercial building systems including HVAC, electrical, plumbing, fire/life safety, vertical transportation, and general building maintenance.  • Experience with b

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