Assistant Director, Information Systems for Epic Revenue Cycle Professional Billing)

About this role

Department BSD UCP - Information Services About the Department The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care.

VALUES: • Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others. • Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation. • Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science. • Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone. • Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community. • Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community. Job Summary The Assistant Director, Information Systems provides operational leadership and subject matter expertise for Epic Revenue Cycle Professional Billing (PB) applications and related analytics and reporting solutions in support of the University of Chicago Physicians Group (UCPG). This role serves as a bridge between senior technical staff and departmental leadership, supporting strategic initiatives while maintaining direct involvement in system configuration, workflow design, analytics, and issue resolution. This position leads cross functional teams in the development of new and existing systems. Solves complex problems and anticipates evolving business requirements to identify, design, and implement appropriate process improvements, systems alternatives, and/or enhancements to current systems.

The Assistant Director leads complex projects, mentors senior analysts, helps define application standards and best practices, and ensures reliable system performance, data integrity, and alignment with operational and business needs. This position partners closely with clinical, revenue cycle, and IT leadership to drive optimization, scalability, and continuous improvement of professional billing systems and processes. Responsibilities • Serves as a senior subject matter expert for Epic Resolute Professional Billing, including reporting, extracts, charge router, work queues, security, and workflow configuration. • Provides oversight and guidance for the design, build, testing, and implementation of Epic PB enhancements and optimizations. • Ensures system stability, data accuracy, security, and availability across PB applications, reporting platforms, and analytics solutions. • Leads troubleshooting efforts for complex, high-impact issues, and coordinates resolution across technical teams and business stakeholders. • Provides day to day leadership, mentoring, and work direction for senior and mid-level analysts. • Assists the Director with staffing needs, onboarding, training plans, knowledge transfer, and performance feedback. • Promotes standard methodologies, documentation practices, and quality controls across the team. • Serves as an escalation point for analysts and business partners. • Leads multiple concurrent, cross-functional initiatives from intake through delivery with minimal supervision. • Supports project planning, scope definition, timelines, and risk mitigation in partnership with the Director. • Coordinates system upgrades, enhancements, testing cycles, and go live activities. • Translates business requirements into technical solutions that improve operational efficiency and user experience. • Acts as a liaison between IT and operational leaders to evaluate needs, recommend solutions, and align technology with business priorities. • Participates in governance, prioritization discussions, and strategic planning activities related to revenue cycle systems. • Communicates status, risks, and recommendations clearly to both technical and non-technical audiences. • Supports development and optimization of reporting, dashboards, and analytical solutions using enterprise data sources. • Identifies opportunities to improve workflows, reduce manual effort, and enhance data-driven decision-making. • Contributes to long-term roadmap development for Epic PB and associated system

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