Assistant/Associate Analyst, Transportation

About this role

Job Description:

The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.

This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.

What Will You Be Doing? Transportation Operations • Monitor daily parcel carrier performance across North America transportation partners. • Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues. • Serve as a point of contact for operational escalations with internal stakeholders and external carriers. • Support peak planning activities and execution readiness for high-volume periods. • Track carrier service performance, transit times, and delivery commitments.

Analytics & Reporting • Develop, maintain, and distribute transportation performance reporting and dashboards. • Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics. • Identify opportunities to improve service, reduce transportation costs, and enhance customer experience. • Perform root cause analysis on operational issues and provide actionable recommendations. • Support budget planning, forecasting, and carrier financial analysis.

Carrier & Stakeholder Management • Partner with carrier account teams to drive operational improvements and issue resolution. • Participate in recurring business reviews and performance discussions with transportation providers. • Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams. • Ensure carrier compliance with contractual and operational expectations.

Process Improvement & Automation • Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions. • Document transportation processes, standard operating procedures, and best practices. • Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects. • Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

What Do You Need to Bring? • Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience. • Experience working with parcel carriers and transportation networks. • Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience. • Continuous improvement and project management experience a plus.

• Strong analytical and problem-solving abilities. • Advanced Microsoft Excel skills. • Experience with Power BI, Tableau, or similar reporting tools preferred. • Familiarity with transportation management, parcel operations, or supply chain systems. • Ability to interpret large data sets and translate findings into business recommendations.

• Strong attention to detail and sense of ownership. • Ability to manage multiple priorities in a fast-paced environment. • Excellent communication and stakeholder management skills. • Comfortable balancing operational execution with strategic analysis.

Success Measures • Carrier service performance and delivery experience. • Operational issue resolution and escalation management. • Transportation cost optimization opportunities identified and implemented. • Reporting accuracy and actionable business insights. • Process automation and continuous improvement contributions. • Strong cross-functional partnership and stakeholder satisfaction.

Benefits & Perks 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program • 401(K) savings plan with company match • Annual companywide review process  • Flexible spending accounts  • Medical, dental and vision insurance  • Life and disability insurance  • Associate assistance program  • Paid parental and adoption leave  • Access to fertility and adoption benefits through Carrot  • Access to mental health and wellness app, Headspace • Paid Caregiver Leave • Mobile Stipend • Paid time off and one paid volunteer day per year, allowing you to give back to your community  • Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)  • Seven associate wellness half days per year  • Merchandise discount on all of our brands  • Opportunities for career advancement, we believe in promoting from within  • Access to multiple Associate Resource Groups  • Global team of people who will celebrate you for being YOU! 

Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they a

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