Application Engineer II

About this role

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

Summary: The Application Engineer II provides technical support and administration for enterprise applications and associated services that support Finance and other enabling functions across SCRI. Responsibilities include configuring, testing, documenting, troubleshooting, and optimizing application solutions to ensure reliable system performance, operational efficiency, and alignment with business objectives. The role supports day-to-day application operations, user issue triage, release testing, data review, integration monitoring, documentation, and coordination with internal business, IT, reporting, security, and vendor teams.

The successful candidate will help analyze business and system support needs, document user-reported issues, assist with configuration and enhancement requests, support testing and validation activities, maintain runbooks and knowledge articles, and contribute to reliable, compliant application operations. This role requires strong communication, attention to detail, analytical thinking, documentation discipline, customer focus, and the ability to work effectively in a regulated environment with defined change control and testing expectations.

Duties and Responsibilities: Duties include but are not limited to: • Assist in designing, documenting, testing, and supporting integrations between FSM, Infor OS, and other enabling business applications.

• Works with product owners, business analysts, delivery teams, reporting teams, security, infrastructure, quality/compliance, and vendor partners to understand support needs and document clear requirements or issue details.

• Triages and documents incidents, service requests, access issues, configuration questions, integration errors, data discrepancies, and application defects; escalates complex items to senior team members or vendor support as appropriate.

• Assists with Infor FSM releases, patches, upgrades, configuration changes, and regression testing by preparing test scenarios, executing assigned testing, documenting results, and supporting change control activities and other applications as assigned.

• Partners with reporting and analytics teams to support Power BI data questions, reconciliation needs, KPI definition clarity, and operational dashboard follow-up.

• Creates and maintains support documentation, runbooks, issue summaries, meeting notes, test evidence, release notes, knowledge articles, and standard operating support procedures.

• Assists with monitoring application(s) health, integration performance, recurring failures, release impacts, data quality trends, and operational readiness items; gathers examples and supporting detail for escalation.

• Provides timely and clear communication to stakeholders regarding issue status, ticket updates, testing progress, risks, blockers, and supports next steps.

• Contributes to continuous improvement of support processes, documentation standards, testing checklists, monitoring practices, and knowledge sharing across the application support team.

• Works in an environment with changing business priorities while following established support processes, maintaining customer focus, and escalating risks or blockers appropriately.

Mandatory: The following are mandatory expectations of all SCRI employees. • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: • Familiarity with cloud-hosted SaaS platforms, Azure services, enterprise monitoring tools, and platform integrations

• Experience supporting ERP, finance, healthcare, life sciences, or regulated environments

• Experience with integrations, automation platforms, SQL, APIs, and reporting technologies.

•  Working knowledge of application support, incident management, ticket tracking, release support, testing, documentation, and production support practices.

• Foundational understanding of Infor FSM as a cloud ERP platform, including configuration versus customization concepts and release cadence considerations.

• Understanding core finance data and transaction concepts, including chart of accounts, accounting entities, project hierarchy, study funding and management, receivables, posting logic, lifecycle events, and period close.

• Working knowledge of Infor OS concepts, ION architecture, event-driven integrations, document flows, connectors, monitoring, error handling, and message reprocessing.

• Foundational understanding of IPA automation patterns, including triggers, tasks, conditions, loops, logging, retry logic, timeout handling, recovery strategy, and operational metrics.

• Awareness of Birst extracts, subject areas, data lineage, extract cadence, refresh dependencies, data lake dependencies, and Power BI reporting impacts.

• Familiarity with validated or controlled system environments, test documentation, audit readiness, security, g

Similar jobs

• Application Engineer II — Trane Technologies · Denver, Colorado
• Application Engineer II — ChampionX · Midland, Texas, United States
• Application Engineer II — Trane Technologies · Louisville, Kentucky | Cincinnati, Ohio
• Applications Engineer II — Silicon Labs · Boston
• Application Engineer I — Generac · CO Fort Collins, United States
• Application Engineer I — Nidec · North America/USA/Missouri/St. Louis - WPE, MO
• Application Engineer III — Nidec · North America/USA/Missouri/St. Louis - WPE, MO
• Application Engineer III — Xylem · Pittsburgh, Pennsylvania | Colorado Springs, Colorado | Houston