Application Administrator - Autodesk Construction Cloud

About this role

Job Description The Autodesk Construction Cloud application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for DPR Family of Companies, including, but not limited to Digital Building Components (DBC), Surepods, EIG, and OES. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of Autodesk Construction Cloud. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and direct support to projects, as required. The application administrator is a subject matter expert in Autodesk Construction Cloud suite of products and holds vital analytical, customer service, and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s). Responsibilities Application Administration • Serve as the technical subject matter expert for administering Autodesk Construction Cloud • Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications. • Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors. • Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls. • Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users. • Configure and support application interfaces for data integration with other applications or systems in the environment. • Managing backups, storage, and integrity of application data or databases. • Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports. • Manage user accounts and service accounts and associated roles and permissions. • Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company. • Collaborate with program managers, technology leaders, application owners, and other stakeholders on application capabilities, health, roadmaps and strategies. • Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation. • Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems. • Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommending features, reviewing release documentation, and other needs. • Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement. • Collaborate with workgroups within the DPR Family of Companies and align on the business needs and priorities. • Develop process maps to document current state and future ideal state to support Application Configuration Design.

Project Management • Act as Project Manager (as required) • Define Project Scope, KPIs, Project Schedule, Resource Requirements • Develop communication plans and deliver project updates to various stakeholders.

Training Development and Implementation • Work with applicable workgroups and technology leads to develop a training program. • Create training material and multimedia content following adult learning methodologies in collaboration with SME core group. • Facilitate training sessions to ensure effective knowledge transfer.

Key Knowledge • Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization. • Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing. • Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks. • Vendor management concepts including feature requests, development roadmaps, and release management. • Project management concepts including business analysis, solutioning, timeline management and resource management. • Working in operating systems such as Microsoft Windows and Windows Server. • Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management. • Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment. • Business processes and workflows as they relate to enterprise and business applications. • Understanding of technical configuration requirements for business systems. • Proficient in process mapping techniques.

Experience • 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization. • Experience administering Autodesk Construction Cloud (or other enterprise application like CRM or ERP) for a large organization. • Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow ) to collaborate with others and manage changes, incidents, problems, and service requests. • Experience working with software vendors on application support, development, and training. • Experience acting as or supporting Technical Project Management is preferred. • Experience with construction processes and vocabulary is preferred.

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