Analyst, Principal and Major Gifts

About this role

About MSF USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Role Overview

The Principal and Major Gifts (PMG) Analyst plays a critical role in the complex and varied relationship management that defines the Major Gifts unit. The role works cross-departmentally to coordinate efforts requiring project management and support of gift officer activities that lead to enhanced revenue capabilities among the PMG team. The PMG Analyst serves as a platform expert on Asana and other project management tools, as well as a facilitator for donor acknowledgements and high-touch donor data upkeep in MSF’s Salesforce NPSP CRM. The Analyst works directly with the Senior Director and PMG operations colleagues on projects and activities that supply tools and resources to the entire team, such as SharePoint management. The Analyst is responsible for sub-department project management and coordinating logistics for donor events.

Department Accountabilities

Key Account Management  

Take overall responsibility for designing, developing and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors. 

Donor Development 

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by cultivating partnerships or identifying and develop new geographies, markets or donors for its mission. 

Donor Relationship Development 

Build trust and loyalty with potential donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.  

Brand Positioning 

Develop brand positioning based on the brand strategy and implement brand plans. 

Roles Specific Outcomes

Project Management Deliver small-scale or medium-scale projects while working within an established program management plan.

Data Management

Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Business Meetings/Events Arrangement

Arrange venues, equipment, catering, accommodation, and travel for participants arriving from various locations to ensure the smooth running of complex large events.

Donor Relationship Management:

Make calls (by telephone or in person) to allocated donors to maintain and strengthen existing relationships. Act as a first point of contact for resolving donor queries and concerns, specifically as related to events and donor engagement opportunities.

Key Account Management

Provide day-to-day support on both new and existing accounts by performing prescribed and non-routine account management activities. Help the account management team responding to more complex donor inquiries.

Administration

Produce, update, and provide best practice support on complex MSF documents, databases, and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

• Works independently to manage recurring responsibilities and solve routine operational issues with minimal supervision.

• Identifies gaps in processes, donor data, or logistics and proactively offers solutions or recommends adjustments.

• Applies sound judgment when handling sensitive donor information and navigating shifting priorities.

• Anticipates potential delays or bottlenecks in stewardship workflows, escalating appropriately to ensure deadlines are met.

• Balances multiple priorities and tasks across stakeholders, timelines, and systems while maintaining a high level of accuracy.

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and

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