Analyst II, Global Crisis Operations

About this role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

What You'll Do Crisis Monitoring and Assessment • Monitor global threat intelligence feeds, meteorological data, geopolitical risk sources, and open-source information streams to identify emerging crisis events in real time.

• Assess severity, scope, and traveler impact of events including but not limited to tropical cyclones, earthquakes, wildfires, floods, civil unrest, armed conflict, terrorism, and mass casualty events.

• Apply structured analytical frameworks to distinguish developing situations from noise, and escalate at the right threshold with clear impact assessments.

• Maintain situational awareness across multiple concurrent events, producing concise internal intelligence summaries for leadership and cross-functional partners.

Response Operations • Execute crisis response actions within established SLAs, including activating traveler communication workflows, updating flex waiver policies, and coordinating with airline and hotel partner relations teams.

• Participate in and help facilitate cross-functional war room syncs during active crisis events, driving toward clear actions, owners, and timelines.

• Support the development and deployment of proactive in-app and email traveler messaging, applying governance frameworks to determine notification thresholds.

• Coordinate with Customer Operations, Trust and Safety, Legal, Government Affairs, and Communications stakeholders to align on response posture.

Reporting and Analytics • Contribute to monthly and quarterly crisis operations metrics narratives, including executive-level summaries covering event volume, response performance, and trend analysis.

• Perform post-event reviews to identify process gaps, near-misses, and improvement opportunities; document findings in standardized formats.

• Maintain and improve crisis event logs, SharePoint trackers, and internal knowledge bases to ensure institutional knowledge is retained and searchable.

• Produce clear, concise performance reports for leadership audiences, translating operational data into narratives that support decisions about resourcing, thresholds, and process improvements.

Data and Exposure Analysis • Query traveler booking, itinerary, and operational data to quantify how many travelers are in an affected area, what products they hold, and what remediation options are available, using SQL across EG's internal data platforms including Trino and Querybook.

• Build and maintain exposure trackers that give leadership a real-time picture of traveler and partner impact during an active event, updated as the situation evolves.

• Translate raw data into clear escalation inputs: how many travelers are affected, what is the financial exposure, what decisions are time-sensitive, and what actions are already in motion.

• Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates.

AI in Crisis Operations Expedia Group is actively investing in AI-assisted operations and expects analysts to be fluent, practical users of AI tools in their day-to-day work. In this role, that means the following. • Use AI tools to accelerate monitoring and signal detection across large volumes of threat intelligence, news, and meteorological data, reducing the time between event onset and first assessment.

• Leverage AI-assisted drafting to produce first-pass traveler communications, leadership updates, and situation summaries faster, while owning the review, accuracy, and final judgment on every output before it goes out.

• Apply AI tools to impact analysis tasks including trend detection, exposure pattern recognition, and historical event comparison, using outputs to sharpen the quality and speed of escalation decisions.

• Contribute to the team's AI adoption efforts by sharing what works, flagging what does not, and helping build repeatable AI-assisted workflows that raise the floor for the whole team.

Process and Governance • Contribute to the development and upkeep of Standard Operating Procedures, runbooks, and response playbooks across natural hazard and geopolitical event types.

• Identify gaps in existing policies and escalate with clear, evidence-based recommendations to senior team members and cross-functional stakeholders.

• Support onboarding of new analysts by sharing operational knowledge, reviewing their work, and modeling strong analytical and communication standards.

    Who You Are Required • 3 to 5 years of professional experience in one or more of the following disciplines: operational meteorology, geopolitical risk analysis, security operations, emergency management, or crisis response.

• Demonstrable ability to assess and communicate complex, fast-moving situations clearly and concisely, in writing and verbally, to both technical and non-technical audiences.

• Experience working in or closely with a 24/7 operations environment, with comfort managing competing priorities under time pressure.

• Strong data skills: comfortable writing and adapting SQL queries, building trackers and dashboards in Excel or Sheets, and translating raw metrics into clear recommendations. The ability to extract signal from operational data quickly is a core part of this job.

• Active use of

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