Airport Security Operations Coordinator

About this role

Department: Aviation Department

Salary: $25.00 - $33.45 Commensurate with Experience Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include: • Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY The security operations coordinator maintains a safe atmosphere for travelers, visitors, tenants and employees within Charlotte Douglas International Airport facilities and property by performing duties related to aviation security, physical security and access control to include CCTV and access control monitoring, incident response and management, employee training, customer service and inspections. Responds to security door alarms, incidents, emergencies, and requests for public assistance. Performs security, safety, administrative and customer service functions to support the overall airport operation. Work requires situational awareness, attention-to-detail and discernment. This is an unarmed position. ESSENTIAL DUTIES & RESPONSIBILITIES: 1.  Interpret and adhere to Federal regulations, procedures, and instructions to ensure the safety of persons and security of airport property. 2.  Staff security access points (doors, vehicle gates, etc), monitor activity, and conduct inspections of persons, property, and vehicles ensuring that the entry of vehicles, drivers and passengers meet airport security clearance requirements. 3.  Maintain situational awareness and notify applicable resources to potential hazards. 4.  Assess situations quickly, objectively, determine the proper course of action, and act decisively using independent judgment within established rules, regulations, and procedures. 5.  Communicate effectively; operate a variety of communications equipment; transmit and receive emergency and non-emergency information; maintain logs and records. 6.  Respond to airport emergencies and incidents in accordance with the National Incident Management System (NIMS), Airport Emergency Plan, Airport Security  Plan, and other plans, policies, procedures, and regulations governing emergency response. 7.  Provide security services during special details and events. 8.  Prepare and maintain logs, records, and reports. 9.  Aid the airlines, tenants, traveling public and other employees as needed. 10. Provide escorts to authorized visitors and contractors as necessary. 11. Monitor and inspect, for security purposes, airport physical facilities (buildings, structures, fences, etc.): terminal facilities; airport perimeter: remotely owned airport property; to identify and report problems, take required corrective action, and follow-up. 12.  Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers, visitors, tenants, and employees. 13.  Monitor Aviation Worker Inspection locations for compliance with federal, local, and CLT rules and regulations.  14.  Utilize technology to enhance threat detection and deterrence.  15.  Conduct airport security related training to airport stakeholders.  16.  Conduct random inspections of airport workers at access points to detect prohibited items and identify other security violations.  17.  Monitor and inspect, for security purposes, airport physical facilities (buildings, structures, fences, etc.): terminal facilities; airport perimeter: remotely owned  airport property; to identify and report problems, take required corrective action, and follow-up. 18.  Respond to security door and access point alarms in accordance with the Airport Security Program (ASP). 19.  Respond to calls for service both inside and outside; follow complex instructions; establish and maintain effective working relationships; assist with special events; provide security services. 20.  Identify and determine general nature, location, urgency, and extent of incidents.  Determine priority, relay and follow complex oral and written instructions.   21.  Staff the Security Operations Access Control Room and operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment.  This includes standard desktop/laptop computers, mobile devices and common software functions. 22.  Operate complex technology systems used to inspect/screen persons, property, and vehicles.  23.  Conduct thorough investigations into incidents related to airport security, complete detailed reports, take corrective action, and issue violations when violations are identified.  24.  Enforce Airport policies, rules, and regulations within established guidelines. 25.  Liaise with airport stakeholders, federal, local, and state law enforcement officials to strengthen the airport’s security posture. 

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:  Knowledge of: •  Thorough knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 30 days of hire. •  Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can ob

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