Agent Operations

About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 210 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

WHAT YOU'LL DO

🛠 TOOL & AUTOMATION DEVELOPMENT

Partner directly with engineering to design and build internal tooling and automations that make implementations faster, more consistent, and less manual. This includes:

- Transfer analysis tooling

- Agent sentiment and conversation analysis

- Internal and external testing frameworks for agent QA

- Deployment and onboarding workflow automations

- APM productivity tools that reduce repetitive manual work

You'll identify the highest-leverage build opportunities by staying close to the APM team's day-to-day and translating operational pain into product requirements.

📊 AGENT ANALYTICS & DATA INTEGRITY

Own the data and reporting layer for agent performance. You'll define what we measure, ensure accuracy, and surface the insights that drive product and operational decisions.

- Build and maintain dashboards that give APMs and engineering real-time visibility into how deployed agents are performing

- Track key agent metrics — sentiment, transfer rates, drop-off patterns, call outcomes — and flag anomalies

- Ensure data pipelines are reliable and that what we're reporting accurately reflects what's happening in the product

📈 TEAM KPI REPORTING

Own the reporting infrastructure for the Agent PM org's key performance metrics.

- Maintain recurring dashboards and reports for leadership covering implemented and live ARR, time to value, and launch delays

- Serve as the team's source of truth for operational performance data

- Surface trends and insights that inform strategic decisions

⚙️ IMPLEMENTATION PROCESS IMPROVEMENT

Drive process improvements across the agent implementation lifecycle — from onboarding through testing and deployment.

- Identify friction points in how agents are configured, tested, and launched

- Partner with engineering to close gaps and build better workflows

- Document and scale what works; retire what doesn't

🔬 PRODUCT-ADJACENT SPECIAL PROJECTS

Take on analytical and research projects that support product decisions.

- Benchmarking and performance analysis

- Implementation process playbooks and internal tooling used for New Product implementations

- Ad hoc research in support of APM and product leadership

WHAT WE'RE LOOKING FOR

- 2–4 years of experience in product management, implementations, consulting, BizOps, or a similar role at a technology company

- Technical fluency — comfortable working directly with engineering, writing basic scripts or queries, and building functional internal tools; you don't need to be an engineer, but you should speak the language

- Strong analytical skills — ability to interpret complex data sets, define what to measure, verify accuracy, and translate findings into actionable decisions and recommendations

- Experience translating business needs into actionable requirements for technical teams; you bridge the gap between operational pain and engineering solutions

- Operational rigor — you build systems that scale, documentation that actually gets used, and processes that stick

- Bias toward building — you see a manual process and immediately think about how to automate it

- Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company

- Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach

- Ruthless prioritization, organization, and time management — you work well under pressure with a high degree of adaptability in a fast-paced, rapidly changing environment

- Passion for helping healthcare organizations and the colleagues who serve them

- Willingness to travel 4x per year for team offsites and operator shadowing sessions

NICE TO HAVES

- You have direct experience leading end-to-end product implementations with customers

- You have experience in or supporting post-sales, customer success, or implementation organizations

- You have led projects that significantly improved operations and delivered quantifiable business impact

- You have experience working with healthcare EHR systems (Epic, Athena, ModMed, ECW, etc.) or VOIP/telephony platforms

- You have experience with customer service or implementation tooling (e.g., Salesforce, Zendesk, Intercom)

- Familiarity with Equals, Power BI, or data tooling (e.g., Looker, Hex, Retool, SQL)

WHY THIS ROLE

This is a rare opportunity to shape the operational and technical foundation of a product team at a high-growth AI healthcare company. You'll have direct impact on how agents get

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