Agency Closer

About this role

Location: 11501 Outlook Street, Overland Park Kansas

ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation’s leading commercial real estate finance platforms, offering a full range of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier lender with a proven track record of originating and servicing multifamily and commercial loans across the country. We are committed to delivering exceptional client service while maintaining a disciplined, risk-conscious approach to every transaction.  Please note: This is an on-site position and not eligible for remote or virtual work. The candidate will be required to work from a KeyBank office, with preferred locations including Washington, DC, Dallas, TX, Overland Park, KS or Cleveland, OH.

WHY JOIN US •    Career Growth: This role offers a clear path for advancement within the Commercial Mortgage Group and across KeyBank Real Estate Capital. As our platform continues to grow, high performers have the opportunity to take on expanded responsibilities, move into senior closing roles, or transition into other areas of the business including underwriting, production support, or leadership. •    Be Part of a Team: You will join a close-knit, supportive team that values collaboration, accountability, and shared success. We believe the best results come from people who genuinely want to contribute to the team’s goals—not just their own. If you thrive in an environment where colleagues have each other’s backs and celebrate wins together, you’ll feel right at home here. •    A Leading Platform: KeyBank Real Estate Capital is consistently ranked among the top commercial real estate lenders in the country. You’ll work on meaningful transactions with a team that has deep expertise and a strong reputation in the market.

JOB BRIEF (PURPOSE) As a Closer within the Commercial Mortgage Group, you will manage the end-to-end closing process for Agency transactions, including loans delivered through Fannie Mae and Freddie Mac, and where applicable private placement executions. This role ensures every transaction progresses efficiently from assignment through funding and delivery by coordinating with internal business partners, legal counsel, borrowers, Agency counsel, and other external stakeholders. You will serve as the primary closing contact for assigned loans, applying strong judgment, attention to detail, and knowledge of Agency guide requirements to resolve issues, meet deadlines, and deliver a seamless closing experience in a fast-paced, high-volume environment.

ESSENTIAL JOB FUNCTIONS •    Review each application, underwriting package, and credit approval to confirm transaction structure, identify issues requiring clarification, and align closing requirements with the applicable Agency execution. •    Manage the closing process for Agency loans from assignment through funding, including coordination of due diligence, legal documentation, internal approvals, borrower deliverables, and post-closing items. •    Coordinate with mortgage bankers, underwriters, legal counsel, servicers, borrowers, and third-party vendors to ensure all closing conditions are satisfied accurately and on time. •    Monitor and apply current Agency guidance, program requirements, forms, and updates published through applicable Agency resources, including the Fannie Mae Multifamily Selling and Servicing Guide and Freddie Mac Multifamily Seller/Servicer Guide, as relevant to the assigned transaction. •    Use Agency websites, lender portals, and published job aids to validate requirements, obtain current forms, confirm document standards, and support compliance with closing and delivery expectations. •    Ensure all assigned loans close in accordance with credit approval, internal policy, Agency requirements, and established deadlines. •    Complete all required pre-closing and funding activities, including review of entity documentation, insurance, escrows, reserve requirements, regulatory items, and delivery prerequisites. •    Identify legal, documentation, and closing concerns early; develop practical solutions; and escalate matters appropriately to management, underwriting, or production partners when needed. •    Maintain accurate and current loan information in applicable systems, including counsel assignments, milestone tracking, and transaction status updates. •    Prepare, update, and distribute closing checklists and related status materials; deliver complete and accurate documentation to servicing or delivery partners following funding and satisfy all post-closing responsibilities.

ADDITIONAL RESPONSIBILITIES •    Provide excellent service to external clients and collaborate effectively with internal partners across the platform. •    Serve as a dependable backup for fellow team members, maintaining full ownership and the same standard of quality applied to your own transactions. •    Identify risks relevant to the role, follow established procedures to mitigate those risks, and escalate issues promptly. •    Complete all corrective action plans on time and adhere to internal policies, laws, and regulations. •    Travel as required, including overnight stays, to fulfill job-related duties.

REQUIRED QUALIFICATIONS •    Bachelor’s degree or equivalent commercial real estate experience. •    Demonstrated ability to manage complex transactions in a high-volume, deadline-driven environment. •    Strong understanding of commercial real estate closing fundamentals, documentation flow, and transaction management. •    Solution-oriented mindset with strong analytical, problem-solving, and critical thinking skills. •    Exceptional attention to detail across all closing documentation and processes. •    Excellent written and verbal communication skills. •    Strong planning and organizational skills with the ability to manage multiple priorities simultaneously. •    Proficiency in Microso

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