Affidavit Support Specialist

About this role

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

Upstart’s centralized Affidavit Support function is a sub team within the Recovery Operations department. The Affidavit Support Specialist prepares, reviews, notarizes, and otherwise processes affidavits in accordance with contractual obligations and state regulations. Accurate, timely affidavit execution enables our debt buyers and legal partners to pursue recoveries, strengthens those partnerships, and helps protect debt sale pricing and the long-term value of Upstart’s charged-off portfolio. This role requires high attention to detail, keen judgment when analyzing and reviewing documents, and an analytical mindset. This role reports to the Operations Manager, Recovery.

How you’ll make an impact

• Analyze requests for affidavits from third parties, prepare affidavits, ensure accuracy of information contained in systems and affidavits, and ultimately submit affidavits in accordance with procedures, contractual obligations, and state regulations.

• Review work product generated by peers for completeness and accuracy.

• Notarize affidavits and related documents.

• Ensure the accuracy of information in Upstart systems and records.

• Research and resolve discrepancies across multiple systems and data sources, exercise judgment on whether an affidavit can be accurately executed, and escalate issues with a clear summary of findings and risk.

• Partner with debt buyers, legal partners, and internal Legal and Recovery Operations teams to clarify affidavit requests and resolve documentation issues.

• Use approved GenAI tools to accelerate research, summarize documentation, and surface potential inconsistencies, validating outputs against authoritative systems, source documents, and contractual requirements rather than treating AI as the source of truth.

• Identify process improvements and recurring issues, share knowledge with peers, and support broader Recovery initiatives as opportunities arise.

Minimum Qualifications

• 1+ year of experience in financial services operations, debt buying, collections, or a legal collections environment.

• 1+ year of experience conducting research or investigations involving financial accounts, records, or documentation.

• Experience reviewing information across multiple systems or source documents to identify and resolve discrepancies.

• Experience preparing, reviewing, or processing documentation subject to established procedures, contractual requirements, or regulatory requirements.

• Ability to obtain an Ohio Notary Commission within 60 days of starting the role and successfully complete the required examination within two attempts.

Preferred Qualifications

• Experience supporting collections, recovery, debt sale, or legal operations.

• Knowledge of affidavit, legal-document, or notarization workflows.

• Ability to communicate research findings and documentation issues effectively with internal and external partners.

• Experience with Salesforce, Looker, or secure file-transfer workflows

Position location : Columbus, Ohio (Short North). This is a hybrid position with the expectation that this individual will be in office 3 days per week.

Time zone requirements The team operates between Eastern and Pacific standard times.

Travel requirements This role is based in Columbus with the in-office schedule noted above. The team holds regular onsites in the Columbus area, so travel outside the region is minimal. Occasional travel may be required for team, partner, or company meetings.

#LI-Entry

#LI-Associate

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

Columbus, OH - Anticipated Hourly Rate Range $23.41 — $31.20 USD

What you'll love

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)

• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options f

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