Advisor, Customer Service

About this role

Job Title:

Advisor, Customer Service

Job Description:

The   Role :  

Entegris is seeking an enthusiastic   individual   to   serve   the role of   Customer Service S pecialist   based in our   Decatur, Texas   location .    Working with the   Supervisor   of Customer Support, this individual will   develop, grow, and   maintain   relationships with both internal and external customers .     This role acts as the primary contact point   for external customers .  

This role will be hybrid - 3 days onsite, 2 days remote.

  What You'll Do :  

• Receive inquiries from customers and work with   other employees to develop and   then will   provide a quote  

• Receive Purchase Orders from customer s   and complete a contract review   to the AS9100 Quality Standard ,   complete the   necessary setup of customer information,   create part master data if needed,   creat e the   sales order, and   provide feedback to the customer   in a timely manner  

• Receive and process complaints   to quickly aid the customer, including the customer product return process  

• Manage   and Own   multiple accounts, interacting   routinely with   external   customers .    Perform the Inside Sales role for   certain accounts   they   own   including   soliciting forecasts,   develop   pricing   and discounts, and   target   new and existing customers for new growth.  

• Effectively interact and   develop relationships   with   internal   as well as   external c ustomers as needed to   improve the role of Customer Service within the site  

• Participate   in   and   submit   creative efforts   to   improve our   Customer Service   business   processes to   eliminate   waste and reduce transactions in alignment with lean business practices  

What We Seek:

• B achelor of Science   degree in Business ,   Marketing ,   or a similar field ;   or   a comparable combination of education and/or work experience  

• Operating knowledge of MS Office software  

• Experience with SAP or a similar ERP system a plus  

• Experience   working in   customer - facing organizations  

• Good written and verbal   communication skills   including   participating ,   hosting , and leading   online meeting s  

• Ability to self-direct oneself to assess   scope of work ,   plan   and   schedule, and   then   compete daily tasks   Ability to maintain self-control during stressful situations  

• Some exposure to a manufacturing environment   preferred ; Machine Drawing and Blueprint Reading skills a plus  

• Candidate must   be able t o   comply with   the federally mandated requirements of U.S. export control laws  

• Personal experience in working in an ISO 9000/14000 environment   a plus .  

Your Success will be measured by:  

• Customer   Satisfaction :     You   ensure a consistent and   accurate   flow of work for each   inquiry,   request for   quote, purchase order, or problem that is presented to you   from a customer .    You will be viewed as   the   site   ‘Champion’   by customers advocating in their interest.  

• Competency and Skill :   Y ou   gain/ possess   a large amount of experience and knowledge that you will   routinely   draw upon   to   self -direct yourself in your job.    

• High Quality   Work :   You will   consistently create   accurate   quotes,   sales orders, returns, work flow   dashboards, and   customer   required   documentation and portals with   high levels   of accuracy .    Your   velocity of work   will   ensure your customers are served promptly.  

• Continuous innovation: you   lead or   participate   with teams to   improve,   create, and   implement new   practices   that will enhance   customer   service  

• Teamwork : you   actively work within our site team to contribute a   collaborative and innovative environment   consistent with Entegris PACE Values  

• You will be viewed   as a go-to source for problem solving by others

WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.   WHAT WE OFFER Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Annual bonus eligibility

• Progressive paid time off policy that empowers you to take the time you need to recharge

• Generous 401(K) plan with an impressive employer match with no delayed vesting 

• Excellent health, dental and vision insurance packages to fit your needs

• Education assistance to support your learning journey

• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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