Admissions Assistant

About this role

Job Posting Title: Admissions Assistant ---- Hiring Department: Jack S Blanton Museum of Art ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Sep 01, 2026 ---- Position Duration: Expected to Continue Until Aug 31, 2029 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community.

There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.

Benefits-eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to University of Texas at Austin employees. Blanton staff has access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store.

The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this exciting opportunity.

Important to note : this is a three-year position subject to renewal based on funding and performance.

Purpose The Admissions Assistant is a full-time position that is responsible for assisting in the successful operations of the Visitor and Volunteer Services Department while delivering exceptional customer service to all museum visitors. This role is a key team member tasked with checking in visitors, selling admission tickets and memberships onsite, and providing basic museum information to visitors. Additional duties include compiling deposits and reporting. This position reports to the Assistant Director of Visitor and Volunteer Services.

Responsibilities

Visitor Relations and Sales Transactions: • Deliver an exceptional, welcoming visitor experience that drives repeat visitation, membership conversion, and positive word-of-mouth.

• Check in visitors (individuals and groups), process admissions, and promote memberships and other revenue opportunities.

• Handle all point-of-sale transactions including credit cards, cash, and coupons.

• Actively support sales goals through outreach, upselling, and membership promotion.

• Process group sales and maintain CRM records, ensuring accurate data entry and related administrative support.

• Respond to visitor and member inquiries and resolve issues in person; monitor voicemails online or via email in a professional and timely manner.

• Stay informed on exhibitions, programs, and campaigns to provide accurate information and support promotion efforts.

• Collaborate across departments to encourage membership and enhance visitor engagement.

• Provide visitor service support at the Blanton Museum's Kelly Building (BMK) by standing to greet and direct guests, monitor attendance, and answer visitor questions.

• Assist with “Lost & Found” management, “Kid’s box” restocking, and “MakeWild” duties.

Daily Accounting and Reporting: • Prepare daily deposits and assist with basic accounting reconciliation.

• Generate and distribute admissions, attendance, and related reports.

Administrative and Volunteer Support: • Answer phones and manage departmental messages.

• Support supervision of student workers and volunteers as needed.

• Maintain inventory of printed materials and ensure signage is current and properly displayed.

Other related functions as assigned.

Required Qualifications • High school diploma or GED.

• Must be able to work Wednesday through Sunday (non-standard work week). Holiday hours may be required. Additional hours may be required during peak periods and museum events.

• 1 year demonstrated experience with clerical functions to include: ticketing systems, constituent database, cash register, or point of sale equipment.

• Experience in a position that requires a high degree of accuracy; detail-oriented.

• Must enjoy working with public and display strong customer service skills. Ability to be courteous while confidently enforcing museum policies with all visitors.

• Skilled in the use of PC or Mac computers and basic office software (MS Word and Excel).

• Strong, pro-active communication and interpersonal skills (both verbal and written).

• Works well with interruptions and can multi-task.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications • Bachelor's degree or higher in Art, Art History or Business.

• More than the above 1 year demonstrated experience with clerical functions.

• Experience with Tessitura or Altru database and ticketing system.

• Customer service experience in a box office, hotel, museum, or theater.

• Art museum or K-12 teaching experience.

• General interest and knowledge of the arts, Austin, and UT Austin.

Salary $40,000

Working Conditions • Requires working with the public.

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation.

• Must be able to separate ticket stock as needed.

• Requires remaining in a stationary position for extended periods of time.

Work Shift • Wednesday – Sunday (non-standard workweek).

• Holiday hours may be required.

• Additional hours may be required during peak periods and museum events.

Required Materials • Resume/CV

• Letter of interest

• 3 work references with their contact information including email addresses; at least one refe

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