Administrative Manager, U.S. Capital Markets

About this role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing: The Executive Assistant Manager will provide people leadership to our US Corporate and Investment Banking administrative staff and be a singular point of contact for senior members of the US Corporate and Investment Banking Team in New York.  This individual will possess excellent organizational, communication and presentation skills with the ability to interact directly with Senior Executives and high-level clients.  This individual will be responsible for ensuring the delivery of high-quality, proactive, and seamless executive support, while driving consistency, efficiency, and service excellence across the team.   At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.  

How You’ll Succeed: Administrative support: • Lead, coach, and develop Executive Assistants supporting senior leaders across the US Corporate and Investment Banking team.

• Establish clear expectations, priorities, and service standards to ensure consistent, high-quality executive support.

• Provide guidance, direction, and day-to-day support to team members managing complex executive priorities.

• Support hiring, onboarding, training, and ongoing development of Executive Assistants.

• Foster a collaborative, accountable, and high-performing team environment.

• Manage team capacity, workload distribution, and coverage planning to ensure seamless support across the business.

• Oversee the delivery of executive support activities, including calendar management, meeting coordination, conference calls, travel arrangements, expense tracking, and correspondence.

• Ensure Executive Assistants apply sound judgment, discretion, and diplomacy in managing day-to-day administrative and operational matters on behalf of senior leaders.

• Partner with senior executives to understand support needs and help align Executive Assistant resources appropriately.

• Promote professionalism and responsiveness in all interactions with executives, clients, visitors, and internal partners.

• Organize the Managing Directors using independent judgment, discretion and diplomacy, and make day-to-day administrative and operational decisions on his/her behalf

• Coordinate and prioritize the daily activities, identifying potential problems and shifting priorities

• Coordinate schedules, meetings, conference calls and appointments, and manage heavy travel schedules and reservations (air, hotel, ground transportation)

• Participate in department event planning including: catering for large department events, confirmation of attendee list, choosing a vendor, recommend food options, complete orders, arrange for delivery all within budget

• Manages equipment and office supplies, including: Service Now requests for all employees, equipment repairs, stationery orders, business cards, facilities issues, etc

• Maintain tracking of all expenses and invoices

• Compose routine correspondence, and prepare/route incoming and outgoing correspondence, including e-mail

• Liaise with assistants from multiple teams across the firm

• Assist with any ad hoc projects

  Technology/equipment support (set up, maintenance and repairs): • Provide daily technology support and maintenance of printers, scanners, photo copiers, telephones, mobile devices and computers in accordance with CIBC policies

• Investigate ad hoc system/software problems. Prepare, submit, track and escalate Service Now requests to ensure all technology issues and requests are addressed in a timely manner. Liaise and trouble shoot with various technology support groups when escalating urgent matters. Use sound judgment to ensure the correct solution is identified and implemented

• Disseminate technology information, as required, to department personnel

• Track and manage inventory of all department hardware and software

• Work with external vendors, suppliers and technical support to ensure efficient department operations

• Act as a resource to department users and coordinate training on new equipment

• Maintain current knowledge of hardware, software applications and corresponding policies at CIBC

  Cross-Functional Relationships: • Build and maintain strong relationships with managers, Executive Assistants, and business partners across multiple teams within the bank.

• Coordinate effectively with outside vendors, including travel providers, caterers, office suppliers, and facilities partners.

• Serve as a trusted partner in supporting the effectiveness of the executive support function.

  Compliance Requirements/Responsibilities: • As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

  Who You Are: • A minimum of 15+ years of Administrative experience in a corporate environment

• Good interpersonal and customer relationship management skills to deal effectively with a range of people at all levels

• Ability to handle multiple tasks within a very fast-paced financial services company

• Proficient in Microsoft Word, Excel and PowerPoint

• Excellent organizational skills

• Strong communication skills, both written and oral, requiring tact, diplomacy and discretion, as well as the ability to maintain confidentiality

• Good interpersonal and customer relationship management skills to deal effectively with a range of people at all levels

• Strong attention to detail

• Highly motivated self-starter

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