Administrative Assistant Supervisor - Law Division

About this role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative, and successful financial institutions. We are committed to our purpose: we invest our hearts and minds to power human potential. Part of this commitment, and one of our core values, is the creation of a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Successful candidates for positions in the U.S. Bank Law Division consistently provide excellent service to clients and colleagues, on a variety of legal matters. They build trusting relationships that allow the business to make well-informed decisions. They work to attract, retain, and develop great people in an inclusive environment where each person is valued for the distinct skills and attributes they bring to the group. Meaningful collaboration, participation in the community, and investment in the development of the Law Division are all expected from candidates.

U.S. Bank is seeking an experienced candidate to supervise a team of administrative professionals in the delivery of high level, professional administrative services and expertise that requires in-depth knowledge of the assigned functional areas. This position will manage workflows and work schedules to ensure that service expectations for all levels of management are met. Candidate will exercise supervisory responsibilities concerning staffing model, performance appraisals, and organizational structure over assignment assembly. Candidate will provide guidance and supervision over training for the continued growth and development of the administrative assistant role. In addition, candidate will provide daily support to the in-house legal team in support of the U.S. Bank Wealth Management and Investment Services businesses. Responsibilities will include, but are not limited to:

Essential Functions • Provides day-to-day supervision, training and guidance to employees in the assigned area; assistance in managing and supporting daily and ongoing workloads and ensuring that service expectations are met.

• Handles requests, conducts independent research and analysis, and provides responses; leverages knowledge and application of procedure and reference manuals and materials as well as other in-house and organizational resources as appropriate.

• Interprets and resolves inquiries from clients and internal sources regarding policies and procedures for the assigned area, utilizing experience, knowledge, available resources and independent judgement, as appropriate.

• Supervises specific projects or programs for area, interfacing with all levels of management as well as external resources, as appropriate; conducts detailed analysis and makes recommendations concerning the development and implementation of new project, trainings, programs and enhancements to existing programs and processes.

• Exercises authority of a supervisor concerning staffing, performance appraisals, promotions, salary recommendations and separations.

• May serve as liaison between internal customers and co-workers by responding to and resolving sensitive and complex issues in order to ensure strong client/employee relations; follow up as necessary to satisfactory resolution.

• Conducts regular meetings, both individually and collectively, to gather and share relevant information.

Basic Qualifications • Candidate must be detail oriented, have excellent supervisory and organizational skills, and provide complex support services in a highly confidential environment under minimal supervision.

• Exercises sound judgment, tact, and diplomacy when working with internal and external clients, employees, and management, independently navigating a broad range of routine and complex situations and conflicts.

• 8+ years of relevant experience

Preferred Qualifications • Eight to twelve years of relevant supervisory work experience preferred

• Strong proficiency collaborating effectively across all levels of the organization

• Excellent problem-solving skills

• Demonstrated sound judgment and independent decision-making

• Experience promoting a team environment

• Prioritization skills to meet deadlines and handle multiple high-priority tasks concurrently

• Proficiency in Microsoft Office products

We are proud that U.S. Bank has been recognized as a World’s Most Ethical Company® by the Ethisphere Institute and has been named the #1 Most Admired Superregional Bank by Fortune magazine.

Successful candidates for a position in the U.S. Bank Law Division support U.S. Bank’s core values, which guide what we do every day: • We do the right thing. • We power potential. • We stay a step ahead. • We draw strength from diversity. • We put people first.

In the U.S. Bank Law Division, we honor those values through our mission: “we guide our clients to remarkable results with expert legal counsel and ethical leadership.” Our commitment is evident in the work we do, not only for the Bank, but for our communities. The Law Division has received several awards for its pro bono contributions, including the Minnesota Corporate Pro Bono Council’s “Excellence in Pro Bono Award,” and we encourage our legal professionals to contribute time and expe

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