ACH Operations Analyst

About this role

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role

Dutchie is looking for an ACH Operations Analyst to support Dutchie’s Pay by Bank product. This person is responsible for end-to-end money movement, owning reconciliations, supporting the ACH team’s compliance obligations and identifying operational improvements to support Dutchie’s industry-leading ACH payments program. In this role, you will work heavily cross-functionally across internal teams. We are looking for someone tech-forward, with great attention to detail, and an intellectual curiosity to solve hard problems.

Key Responsibilities

Financial Operations & Money Movement ● Daily Reconciliation: Execute daily, weekly, and monthly reconciliations of transactional data across systems and banking partners ● Money Movement Tracking: Monitor, track, and validate end-to-end money movement ● Discrepancy Resolution: Investigate and resolve transactional discrepancies, failed money movements, and processing exceptions by collaborating with internal teams and external banking partners. ● Process Optimization & AI Integration: Identify opportunities to automate manual reconciliation steps, optimize money movement workflows, and actively incorporate AI-driven tools and workflows to increase efficiency Customer Support & Bank Administration ● POA Process Management: Own and execute the Proof of Authorization (POA) process, ensuring all necessary merchant authorizations and documentation are accurately managed, validated, and aligned with banking partner requirements. ● Customer Support: Respond to consumer and dispensary support requests related to Dutchie’s ACH program, providing timely and accurate assistance

Qualifications & Skills ● Experience: 3+ years of experience in financial operations, fintech, banking, or accounting, with a strong background in reconciliation and balancing. ● Domain Knowledge: Strong understanding of banking operations, electronic money movement, ACH networks, and familiarity with payment processing, and digital wallet ecosystems. ● ACH Regulation: Knowledge of NACHA Operating Rules is preferred At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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