Account Manager, Commercial

About this role

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Kaseya's Commercial Business is a strategic growth engine focused on supporting IT departments across organizations throughout North America. Our team partners with customers across SMB, Mid-Market, Enterprise, SLED (State, Local Government & Education) and Channel segments, helping them simplify IT operations, strengthen cybersecurity and drive business success with Kaseya's industry-leading platform.

As we continue to invest in this rapidly growing business, we're expanding our team and hiring Account Managers across multiple experience levels . Whether you're building your career or bringing years of commercial account management experience, you'll have the opportunity to make a meaningful impact while helping shape one of Kaseya's fastest-growing organizations.

We're looking for individuals with a builder's mindset, professionals who enjoy creating opportunities, building lasting customer relationships, driving revenue growth and contributing to a high-performing team.

If you're excited by the opportunity to grow alongside a business that plays a major role in Kaseya's continued success, we'd love to hear from you.

Want to learn more about our culture? People can make an impact here, from day one. Visit our Life at Kaseya careers page to see what it's like to build your career with us.

Key Responsibilities

• Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.

• Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.

• Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.

• Identify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives.

• Monitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value.

• Collaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience.

• Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce.

Required Qualifications

• 2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.

• Proven ability to build strong customer relationships and drive commercial outcomes.

• Strong communication, organizational and problem-solving skills.

• A motivated, resilient and coachable mindset with a passion for continuous growth.

Preferred Qualifications

• Experience selling or managing B2B SaaS or technology solutions.

• Experience supporting customers across SMB, Mid-Market, Enterprise, SLED or Channel segments.

• Consistent track record of meeting or exceeding sales targets.

• Experience using Salesforce or similar CRM platforms.

• Strong analytical skills and the ability to manage forecasts and account plans.

Want to make a good first impression? Send us a cover letter to tell us why this opportunity is for you.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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