Account Manager

About this role

ABOUT THE ROLE

A fast-growing, seed-stage European B2B SaaS company building AI-powered phone assistants for businesses is looking for an Account Manager to own and grow a portfolio of existing customers. You'll sit at the intersection of sales and customer success — driving adoption, expansion, and long-term retention while working cross-functionally with Customer Success, Product, and Marketing teams.

This is a hybrid-eligible, primarily on-site role based in Vienna, Austria. The company does not offer visa sponsorship.

WHAT YOU'LL DO

- Serve as the primary point of contact for assigned B2B accounts across the full customer lifecycle.

- Expand the value customers derive from the platform by identifying new use cases and growth opportunities (upgrades, add-ons, renewals).

- Run regular discovery, review, and upsell conversations — including quarterly business reviews (QBRs).

- Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.

- Own expansion revenue targets (monthly and quarterly) within your portfolio.

- Ensure smooth onboarding and ongoing product adoption to maximise retention.

- Collect structured customer and market feedback and relay it to Product and GTM teams.

- Maintain clean CRM records, reliable pipeline forecasts, and healthy account health scores.

- Collaborate closely with Customer Success, Product, and Marketing to align on account plans and ensure clean handoffs.

- Help shape and refine the company's account management and expansion motion as the business scales.

WHAT WE'RE LOOKING FOR

Must-haves:

- 1+ year of experience in B2B SaaS sales, account management, or customer success with a track record of driving expansion revenue within existing accounts.

- Proven experience in upselling, renewals, and/or growing existing accounts (upgrades, add-ons).

- Native-level German — you'll conduct calls, demos, and reviews entirely in German.

- Strong product and technical aptitude with a genuine affinity for AI and ML technologies.

- Structured approach to account planning, CRM hygiene, and revenue forecasting.

- Ownership mindset with a proactive, customer-first attitude.

- Willingness to work on-site in Vienna (hybrid flexibility available).

Nice-to-haves:

- Experience in a startup or scale-up environment.

- Hands-on experience with CRM tools such as Salesforce or HubSpot.

- Direct experience working with AI-powered products or technologies.

COMPENSATION & BENEFITS

- OTE: €65,000 – €95,000 (fixed base salary + uncapped commission), depending on experience.

- Hybrid working model (primarily on-site in Vienna).

- A high-impact, early-stage role with significant scope to shape the company's commercial playbook.

LOCATION

This role is based on-site in Vienna, Austria, with hybrid flexibility. Visa sponsorship is not available — candidates must already have the right to work in Austria.

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