Account Manager, Advocacy & Patient Engagement

About this role

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for an Account Manager, Advocacy & Patient Engagement to join our growing team!

This client-facing role is ideal for a highly organized healthcare communications professional who is ready to help deliver meaningful advocacy and patient engagement programs across pharmaceutical, biotechnology, medical device and health technology clients. The Account Manager will support the development and execution of integrated advocacy programs, manage day-to-day client and stakeholder activity, contribute to high-quality materials and scopes, and help ensure work is delivered on time, on budget and to Real Chemistry standards.

The Account Manager ensures delivery excellence by keeping work streams moving forward smoothly, maintaining clear action items, timelines, risk management, and quality control processes. Success also requires establishing credibility in advocacy and patient engagement by supporting programs that reflect authentic, ethical, and practical approaches to patient and advocacy partnerships. From a commercial perspective, the Account Manager actively manages budgets, scopes, invoices, purchase orders, and resourcing considerations, proactively identifying and addressing issues before they become challenges. The role also contributes significantly to team effectiveness by supporting and developing junior colleagues, providing visibility to senior leaders, and fostering alignment across cross-functional teams.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What you’ll do:

Advocacy & Patient Engagement Delivery

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.

• Contribute to authentic, ethical and compliant engagement with patient advocacy organizations, coalitions and community leaders.

• Help design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.

• Support stakeholder mapping, engagement prioritization and long-term relationship-building approaches, particularly within the US advocacy ecosystem.

• Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials and client-facing outputs.

Client Service & Account Management

• Provide exceptional client service and account management support across multiple client accounts and workstreams.

• Act as a trusted day-to-day client contact for planned activities, ad hoc requests, project updates and delivery of materials.

• Run client calls and meetings independently when appropriate, including preparing agendas, capturing clear contact reports and driving follow-up actions.

• Gather, interpret and address client feedback across deliverables, escalating risks or sensitivities as needed.

• Communicate project updates, scopes, recommendations and next steps clearly to clients and internal teams.

Project Execution & Operations

• Drive flawless and timely project execution in partnership with account, project management, creative, digital, analytics, policy and communications teams.

• Document status, risks, decisions and need-to-know information so all stakeholders remain aligned and work progresses along the critical path.

• Manage timelines, quality control, resourcing inputs and work-flow across day-to-day program activity.

• Support account development, fiscal performance and responsible growth by tracking budgets, raising invoices and purchase orders, and flagging budget considerations early.

• Ensure programs are delivered efficiently, compliantly and to Real Chemistry standards.

Content, Materials & New Business Support

• Develop strong first drafts of scopes of work, contracts, presentations, creative briefs, discussion guides, PR and marketing materials, and internal or external communications.

• Translate advocacy, patient and stakeholder insights into practical materials that support client decision-making and program delivery.

• Participate in the development of client marketing, advocacy, engagement, and communications strategies and tactics.

• Support new business development, pitches and proposals, particularly where patient, advocacy, policy or stakeholder engagement expertise is required.

• Identify opportunities to evolve or expand client programs across advocacy, policy, communications, and engagement.

Team Contribution & People Development

• Collaborate effectively with junior colleagues, peers and senior leaders, helping to create a high-performing team culture rooted in empathy, rigor and accountability.

• Mentor junior team members, delegate appropriately and help build advocacy expertise, delivery excellence and confidence across the team.

• Manage upward proactively, communicating early when deadlines, risks or issues are foreseeable and proposing practic

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