Account Executive, Commercial

About this role

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are excited to announce an opportunity for a highly motivated and ambitious Account Executive to join our team. This role is ideal for a sales professional passionate about uncovering and capturing new market opportunities as well as driving success in existing customers relationships.

As an AE, you will play a pivotal role in expanding our market presence, targeting untapped potential, and generating a robust pipeline of opportunities.

Responsibilities • Proactive Prospecting: Leverage tools like Salesloft, 6sense, and LinkedIn Sales Navigator to research, identify, and engage new prospects in accounts. • Build and Maintain a Robust Pipeline: Focus on continuously filling the top of the funnel with high-quality leads and progressing opportunities through the pipeline. • Maintain and grow existing customer relationships. • Activity Management: Drive high levels of outreach activity (calls, emails, and social selling) to ensure consistent engagement with prospects. • Account Mapping: Identify key decision-makers and influencers within target accounts, building a comprehensive understanding of account structures and priorities. • Partner with BDRs: Collaborate closely with Business Development Representatives to design effective outreach campaigns and maximize opportunity generation. • Leverage Data and Insights: Use tools like 6sense to identify buying signals and prioritize outreach to accounts showing intent or engagement with marketing campaigns. • Conduct Targeted Campaigns: Work with marketing teams to run account-based campaigns tailored to verticals like Financial Services, Retail, and Technology. • Measure and Optimize Activity: Monitor outreach metrics and pipeline health using Salesforce, Clari, and other tools, making data-driven adjustments to strategies. • Strategic Account Planning: Develop account penetration strategies for key accounts, identifying the highest-potential opportunities to focus effort. • Build Market Presence: Act as a brand ambassador, engaging in networking events, webinars, and industry forums to raise awareness and build connections. • Collaborate Cross-Functionally: Work with solution consultants and marketing to create tailored messaging and align resources for top-priority accounts. • Maintain CRM Discipline: Ensure accurate and timely updates in Salesforce, including logging activities, tracking progress, and maintaining detailed records for all opportunities with new prospects as well as existing customers.

Qualifications • Proven Pipeline Generation: 8+ years of experience in B2B SaaS or technology sales with a demonstrated ability to generate and manage a healthy pipeline of new business opportunities. • Data-Driven Approach: Experience using tools like 6sense, Salesloft, Clari, and Salesforce to inform and optimize prospecting efforts. • Industry Knowledge: Familiarity with key verticals such as Financial Services, Retail, and Technology is a plus. • Excellent Communication Skills: Strong verbal and written skills, with the ability to craft compelling outreach messages and build relationships with C-level and senior decision-makers. • Collaboration and Teamwork: Comfortable working with cross-functional teams, including BDRs, marketing, and solutions consultants, to achieve shared goals. • Adaptability and Resilience: Thrives in a fast-paced, evolving sales environment and adjusts strategies based on feedback and results.

Preferred Qualifications • Familiarity with MEDDPICC and related sales methodologies. • Experience working with cloud-based or customer experience (CX) solutions. • Background in targeting and successfully penetrating accounts.

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$84,100.00 - $147,900.00 Benefits: • Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys • AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of

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