Account Executive

About this role

Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren’t designed for AI-first workflows.

COMPANY

- Series B, $51M raised

- Backed by a16z, BCV, General Catalyst, Y Combinator

- 90 employees

- Sales team: 11 AEs, 6 SDRs

- Offices in San Francisco and New York City

THE ROLE

- Own full-cycle sales for inbound and outbound opportunities

- Source a portion of your own pipeline via outbound

- Sell to B2B tech companies (<500 employees), with exposure to larger accounts over time

- Run discovery, demos, trials (1–2 weeks), and close

REQUIREMENTS

- 2+ years of SaaS sales experience

- Experience selling $10k–$100k ARR deals

- Comfortable with outbound prospecting

- Able to sell differentiated, technical products

- Based in SF or NYC and willing to work in-person

NICE TO HAVES

- Sold into competitive markets

- Experience selling to Support, Success, or Post-Sales teams

- Familiarity with AI-driven products

SALES STACK

- Salesforce

- Scratchpad

- Salesbricks

BENEFITS

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

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