Access Coordinator II, Outpatient Neurology, Newark

About this role

Job Details ChristianaCare's Outpatient Neurology at the Health Care Center, Newark seeking a professional, dependable, detail-oriented and adaptable Access Coordinator with strong organizational and communication skills who can work independently and on a team.

Outpatient Neurology- HCC at Newark is located at 200 Hygeia Drive in Newark, Delaware. At ChristianaCare’s outpatient neurology practice, our neurologists partner closely with patients to create individualized treatment plans that support living well with neurological conditions. Our team is trained to help patients effectively manage current symptoms, recognize and address new concerns, and receive the appropriate treatment at every stage of their care. Through ongoing monitoring and a compassionate, collaborative approach, we are committed to helping each patient achieve the best quality of life possible. Outpatient Neurology | ChristianaCare

The Access Coordinator is responsible for obtaining benefits and precertification’s/prior authorizations for Onabotulinum Toxins, most office procedure orders, and PET Scans.

Work Schedule: • Monday through Friday: Day Shift

• Details around available shifts are discussed during interview.

• No weekends or holidays

Why You’ll Love Working at ChristianaCare • Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.  Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.  Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.

• Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.

• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities; • Monitor and prioritize incoming patient orders.

• Verify patient insurance benefits.

• Obtain authorization via payor website or by phone.

• Evaluate portions to be paid and notify the patient of their deductibles and co-insurance amounts.

• Contact the referring office to obtain any referrals required.

• Gather information needed to complete the prior authorization and contact patient as needed to obtain additional information.

• Update patients on reason for denial.

• Regularly follow up with the status of authorization.

• Initiate appeals for denied authorizations.

• Respond to questions regarding the payor’s medical policy guidelines.

• Confirm accuracy of CPT and ICD-10 diagnosis in the patient’s order.

• Update Practice of authorization received or denied.

• Arrange for medication delivery to the CCHS pharmacy upon authorization approval.

• Performs other related duties as required.

Position Qualifications: • High School Diploma or equivalent

• Minimum 2 years prior authorization experience preferred

When we lead with love, excellence is inevitable. #LI-RT1

Hourly Pay Range: $19.84 - $29.76

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Sep 30, 2026

EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit   https://careers.christianacare.org/benefits-compensation/

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