Access Coordinator II – Admissions/HOD/Emergency Department

About this role

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Job Type: Regular Work Shift:

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No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.   UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): • Health: Medical, Dental and Vision plans available for qualifying staff and family • Holiday, Vacation and Sick Leave • Education discount for staff and dependents (undergraduate only) • Retirement: Up to 10% matched contribution from UAMS • Basic Life Insurance up to $50,000 • Career Training and Educational Opportunities • Merchant Discounts • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the   Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.   For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department: ICE | CORE PA Float Department's Website:

Summary of Job Duties: **This posting will fill positions at various areas, including Admissions, One Day Surgery, HOD or Emergency Department. Final clinic assignment will be determined by the department manager based on operational needs and position availability**

***shifts vary including days, evening, nights, and weekends***

Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed. Qualifications: Minimum Qualifications: • High school diploma/GED  • Two (2) years of customer service or healthcare experience • Basic proficiency with computers (preferably MS Office) • Excellent telephone etiquette skills • General knowledge of office machines including printers and scanners.

Preferred Qualifications: • Call center experience • Experience in registration, billing, or scheduling in a healthcare environment • Knowledge of basic medical terminology

Additional Information: Job Requirements: • Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed • Inputs and/or updates accurate patient information • Creates new patient charts and accesses systems for orders as appropriate • Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed • Meets, greets, and assists the public, answers telephones in a professional and friendly manner • Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements • Consistently utilizes communication devices and keeps accurate records as required • Demonstrates effective service recovery skills • Attends required hours of training and/or in-services • Participates in annual educational needs and assessment • Maintains required job skill competencies and completes skill assessment annually •  Completes and maintains documentation of continuing education hours annually • Performs other duties as assigned

PHYSICAL REQUIREMENTS Stand: Frequently Sit: Continuously Walk: Occasionally Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently Lift and carry weight: 25 lbs Push and pull weight: 25 lbs Use hands to touch, handle or feel: Frequently Talk: Continuously Hear: Continuously Taste or smell: Occasionally Read, concentrate, think an

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