Academic Support Specialist

About this role

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.   IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it .   Current Mercer University Employees : Apply from your existing Workday account. Do not apply from the external careers website . Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply .

Job Title: Academic Support Specialist   Department: Physician Assistant Studies   College/Division: College Of Health Professions   Primary Job Posting Location: Atlanta, GA 30341

Additional Job Posting Locations: (Other locations that this position could be based)

Job Details: Mercer University is searching for an Academic Support Specialist for the Physician Assistant Studies Program on the Atlanta, Georgia campus.   Responsibilities : The Academic Support Specialist functions independently in direct support of the Program Director for the Department of Physician Assistant Studies and is responsible for coordinating the daily administrative, financial, operational, and event-related activities of the PA Program.

This position supports program financial operations by assisting with budget monitoring, coordinating and tracking financial transactions, and ensuring the timely processing of payments to preceptors, lecturers, vendors, and other partners. The role maintains accurate documentation for purchases, invoices, reimbursements, and related financial records and liaises with university offices to ensure compliance and timely completion of financial processes.

The Academic Support Specialist also supports program operations by maintaining the ARC-PA portal, coordinating admissions-related activities, managing the program calendar, and ensuring continuity of essential administrative processes. This position serves as the central coordinator for program events, overseeing scheduling, logistics, communications, and vendor coordination.

Additionally, the role independently manages day-to-day office operations and provides comprehensive administrative support to faculty, staff, and students to ensure the effective and efficient functioning of the PA Program.

Qualifications: Two years of college coursework and one year of administrative support experience, which should include working with budgets, are required.  In lieu of education, equivalent directly related experience will be considered.

Knowledge/Skills/Abilities: • Demonstrated ability to manage multiple projects and competing priorities in support of faculty, leadership, and departmental initiatives.

• Strong collaboration and coordination skills to effectively work with faculty, staff, and institutional partners.

• Knowledge of administrative and business management practices, including operational coordination and support of programmatic and financial processes.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), including the ability to develop presentations, reports, databases, financial tracking tools, policies, and program materials; strong working knowledge of Excel required.

• Working knowledge of academic and administrative systems (e.g., Canvas, Qualtrics, calendaring tools) with the ability to support end users.

• Ability to maintain accurate records and databases, including tracking detailed administrative, financial, and instructor-related information.

• Strong organizational skills with exceptional attention to detail and the ability to manage complex, multi-step processes.

• Ability to work independently, demonstrating initiative, motivation, sound judgment, problem-solving skills, and the ability to anticipate operational needs with minimal supervision.

• Effective interpersonal and communication skills, including the ability to read, comprehend, and interpret written information and clearly understand and respond to verbal communication.

• Demonstrated ability to provide professional, clear communication, strong customer service, and build collaborative working relationships across diverse stakeholders.

• Ability to coordinate activities across multiple stakeholders, including faculty, staff, students, university offices, and external partners.

• Demonstrated ability to maintain confidentiality of sensitive program, faculty, and student information.

• Professional demeanor and ability to interact appropriately with students, guests, and external constituents.

• Ability to adapt to changing priorities and workflows in a dynamic academic environment with cyclical demands.

  Background Check Contingencies: - Criminal History

Document Attachments: - Resume - Cover letter - List of three professional references with contact information

  About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we

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