A/V Lead Technician

About this role

About the Role The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. What You'll Do Event and Meeting support • Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control). • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech. • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support

Conferencing & Room Support • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays. • Perform fleet-wide room certification and readiness checks. • Maintaining Conference Room systems, ensuring Firmware and software currency is updated. • Frequent Conference room testing and functionality checks.

Incident Response, Ticketing & Service Management • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira). • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure. • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.

Who You Are Required • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support or equivalent experience. • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems. • Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences. • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals. • Strong documentation and communication skills.

Preferred • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools. • Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms) • Able to take initiative, seek out information, and work effectively both independently and collaboratively. Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.

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