25 Fall Engagement Support Services Seasonal Staff

About this role

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Job Summary The Engagement Support Services Specialist is responsible for completing tasks/projects including preparation of template-based documents. This position performs basic routine specified tasks at an entry to intermediate level with supervision. Position will work within a team responsible for a strong service culture that ensures delivery of accurate, timely repeatable and quality-driven service to multiple internal and external stakeholders. This is a seasonal position for busy season with a determined end date.

Position Responsibilities • Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work.

• Routing and processing client requests; reviewing peer work and completion processes.

• Interacting with both in-office and remote staff, including domestic and international groups on various time zones.

• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing.

• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems.

• Assisting with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned.

• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts.

Qualifications • 0-1 years customer service experience or equivalent coursework

• Knowledge of accounting (basic) is helpful

• Experience with Outlook, Excel, and Word

• Experience with Adobe Acrobat is helpful

• Must be able to remain in a stationary sitting position for at least 75% of the time.

• Must be able to lift at least 15 lbs– specific job duties may require additional lifting to move, transport, position and install equipment.

• Frequently positions self to bend and lift packages.

• Occasional moving & lifting of equipment; bending, lifting, climbing required to position self to maintain computers during engagements.

• Person in position needs to occasionally move about the inside of the office to access machinery, cabinets, etc.

• Person in position frequently communicates with individuals who have inquires. Must be able to exchange information in these situations.

• Ability to work in a high stress environment.

• Reliable transportation and valid driver’s license are required including a clean driving record.

• Minimum levels of auto insurance coverage are required.

• Ability to travel locally, work overtime and weekends is required.

• Ability to travel overnight or internationally may be required.

• HS Diploma required

• Strong organization and prioritization skills

• Ability to use a variety of resources to learn new tasks

• Ability to proofread with strong attention to detail to ensure accuracy

• Ability to easily adapt to changes and challenges

• Ability to work in a fast-paced environment

• Capacity to work within a team environment and assist peers as needed

• Some overtime and weekend work required

This is a non-exempt position that could be on a part-time basis based on a candidate’s flexibility. Expected schedule would be between 20 hours minimum or hours that exceed the standard 40-hour work week.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities.  At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.   

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer. 

Plante Moran maintains a drug-free workplace. 

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment a

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