21GRAMS- Account Supervisor

About this role

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for an Account Supervisor to join our growing team!

21GRAMS , part of Real Chemistry, is a full-service healthcare advertising agency built on the belief that healthcare should feel more human. We combine bold creativity, strategic rigor, and deep scientific understanding to create work that changes behavior, improves outcomes, and makes a meaningful impact on people's lives. Our culture is grounded in collaboration, curiosity, and a shared commitment to doing exceptional work. We believe in being good to each other while pushing ourselves to deliver ideas that move audiences, brands, and healthcare forward.

We are seeking a dynamic and experienced individual to join our team as an Account Supervisor. The Account Supervisor will play a pivotal role in our organization, serving as a key liaison between our clients and internal teams. You will be responsible for overseeing the execution of client projects, ensuring that deliverables are completed on time, within budget, and to the highest standard of quality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen understanding of client needs and objectives.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, or Philadelphia.

What you’ll do:

• Serve as the primary point of contact for assigned client accounts, fostering positive relationships and addressing any client inquiries or concerns in a timely and professional manner

• Collaborate with clients and internal teams to develop comprehensive strategies that align with client goals and objectives

• Manage the day-to-day operations of client projects, including overseeing timelines, budgets, and resource allocation

• Conduct regular meetings and presentations with clients to review project progress, discuss upcoming initiatives, and identify new opportunities for collaboration

• Mentor and coach junior team members, providing guidance and support to foster their professional development and growth within the organization

This position is a perfect fit for you if:

• Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" , genuinely resonate with how you work and lead.

• You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.

• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.

• You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.

• You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

What you should have:

• Bachelor’s Degree in Business Administration, Marketing, Advertising, or related field

• 2-3 years of experience in Account Management

• Strong understanding of pharmaceutical marketing regulations and guidelines (i.e., FDA regulations)

• Strong leadership abilities with the capacity to motivate and inspire cross-functional teams

• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts effectively

• Detail-oriented with strong organizational and time management skills, capable of managing multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office

Pay Range: $95,000-$110,000 The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

In addition to base salary, Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success.

Real Chemistry reserves the right to update compensation and benefits programs at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical

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