21GRAMS- Account Director

About this role

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for a Account Director to join our growing team!

21GRAMS, a Real Chemistry subsidiary is an advertising agency born to make healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It’s a place where people subscribe to the adage, “Be good to each other, but hard on the work.” A place where people are not just in it for the paycheck, but to make a dent in the universe. Sound like you?

21GRAMS is in search of an Account Director. In addition to being the diplomatic face of the brand, both internally and externally, they accept the role of manager, liaison, thinker, and problem-solver. The Account Director leads broad-based, complex work-streams, is critical to the smooth running of Accounts, is a credible advisor and has very strong marketing communications experience.

The Account Director has mastered communications, project management, and has a strong point of view on the pharmaceutical side. This person should be able to confidently lead client projects and internal teams, encouraging smart, effective and integrated solutions, and always deliver results and client satisfaction. This position offers the opportunity to become an internal leader while developing strong relationships with clients.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville or San Francisco—or remotely within the US, depending on team and business needs.

What you'll do:

• Establish and maintain productive working relationships to drive agency success

• Demonstrate understanding and knowledge of key messages/message platform, data, and promotional story for brand and competition

• Develop and align on key agency/client documents that drive success (e.g., Project and Creative Briefs)

• Read and interpret analytics around programming, tactics, and overall brand performance (e.g., metrics, KPIs, goals)

• Negotiate, when necessary, to meet and deliver on client needs while managing agency resources and projects effectively

• Continuously identify new opportunities to make recommendations based on customers, markets, and competitive environments, including corresponding rationales

• Lead by example: exhibit professional conduct while providing ongoing leadership as a role model for the team

• Demonstrate a solutions-oriented approach and collaborate across teams to drive success

• Pursue business objectives, while developing talent and preserving the 21GRAMS culture

• Supervise, train, and mentor team members to develop the skills and careers of others by providing guidance

This position is a perfect fit for you if:

• Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" , genuinely resonate with how you work and lead.

• You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.

• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.

• You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.

• You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

What you should have:

• 5-7 years advertising experience, agency environment preferred.

• Pharma/DTC experience

• Social/digital asset development

• Website development

• Data reporting and analytics oversight

• CTV development and production

• Black box experience

• Financial oversight

Pay Range: $135,000.00-$155,000.00

The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

In addition to base salary, Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success.

Real Chemistry reserves the right to update compensation and benefits programs at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored

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